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The Lead Director, Marketplace Strategy & Partner Growth will serve as the enterprise leader responsible for shaping and executing CVS Health's marketplace and partner growth strategy. This role will drive innovation, operational excellence, and financial performance across third-party marketplaces and emerging retail platforms, including innovative retail models.
Job Responsibility:
Develop and lead the long-term vision for CVS's 3P marketplace and retail partner ecosystem
Engage with senior leaders across stakeholder groups in thought partnership on policy development and strategy assessment
Monitor macro and micro trends in the sales environment to evaluate risk
Lead and participate in meetings with corporate partners and retail C-Suite Leaders
Identify pilot programs and scale new business models, revenue streams, and platform capabilities
Oversee assortment strategy, pricing, promotions, and digital merchandising across all marketplace platforms
Build and maintain strategic relationships with key marketplace partners and internal stakeholders
Own full P&L accountability for marketplace channels
Oversee legal, procurement, and risk engagement for all partner agreements
Drive platform growth through data-driven insights, promotional planning, and cross-functional execution
Foster a culture of inclusion, innovation, and accountability
Develop robust, diverse talent pools and succession plans
Requirements:
10+ years' experience developing, implementing and executing programs
10+ years of demonstrated successful leadership experience in a highly competitive multi-unit environment
10+ years' proven track record of influencing others with and without authority
10+ years' experience building high-performing, successful teams developing key talent
10+ years' experience actively taking on issues in a decisive manner
10+ years' experience leading under pressure, adapting to changing dynamics in real time
10+ years' experience understanding and breaking down highly complex situations
10+ years' experience effectively demonstrating excellent verbal and written communication skills
10+ years' experience collaborating effectively across different business functions
10+ years' experience demonstrated ability to lead a large organization and manage a multi-million-dollar business unit
Expertise leveraging MS Office Suite, including advanced Excel and PowerPoint capabilities
Proven track record of leading large-scale, cross-functional initiatives and managing P&L performance
Deep expertise in digital merchandising, partner management, and e-commerce operations
Exceptional leadership, communication, and stakeholder management skills
Ability to think about the impact of decisions on the broader enterprise
Consistent record of exceptional customer service skills
Deep understanding of Retail Store Operations
Bachelor's degree, or equivalent experience
Regular and reliable attendance
Ability and willingness to travel regularly, 30% of time
Nice to have:
Experience working for a Fortune 5 company or working in retail field
Experience in healthcare, retail, or consumer goods industries
Familiarity with DashMart or similar fulfillment-based platforms
Strong understanding of Agile methodologies and digital product development
Demonstrated success in building and scaling high-performing teams
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