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We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Overview: We are seeking an accomplished enterprise delivery leader to serve as Lead Director, Frictionless Provider Experience (FPX). This is a high-impact leadership role responsible for orchestrating the successful delivery and integration of the FPX program—an enterprise initiative focused on simplifying and improving provider-facing journeys across CVS Health. In this role, you will lead a strategically critical portfolio representing ~$40M in annual investment, connecting enterprise strategy to execution across provider operations, clinical partners, digital/technology teams, and service operations.
Job Responsibility:
Portfolio Ownership and Strategy: Own and manage the Frictionless Provider Experience (FPX) portfolio, ensuring alignment to enterprise and business-unit strategies
Translate strategic objectives into an integrated portfolio roadmap, including sequencing, prioritization, and coordination
Partner with executive sponsors and leaders to define success criteria and value realization
Continuously assess portfolio health, balancing risk, dependencies, capacity, and value delivery
Program Leadership and Delivery Excellence: Lead and support Senior Managers and delivery teams accountable for major FPX focus areas
Ensure initiatives operate with clear plans, defined deliverables, and measurable outcomes
Drive consistent operating rhythms including planning, milestone management, and risk mitigation
Address complex delivery challenges to maintain momentum and confidence
Governance, Process, and Standards: Establish and maintain program and portfolio governance frameworks
Standardize program management practices, reporting, and RAID management
Define and monitor portfolio metrics and KPIs
Align methodologies and standards with PMO and enterprise partners
Stakeholder Management and Executive Communication: Serve as the central connector across executives, business, technology, and operations
Lead executive communications with clear, actionable insights
Anticipate dependencies and drive cross-functional solutions
Support portfolio-level prioritization and investment decisions
Team Leadership and Culture: Directly manage 3–6 Senior Managers and oversee a 20+ person organization
Coach and develop senior leaders and future-ready teams
Foster a culture of accountability, transparency, and collaboration
Role-model CVS Health values and values-driven leadership
Requirements:
10+ years of progressive experience in program or portfolio management
3–5+ years of people leadership experience
Proven success in complex, cross-functional environments
Strong executive communication and stakeholder influence
Experience with agile delivery and governance disciplines
Bachelor’s degree preferred
Agile (SAFe, RTE, SPC, CSM), PMP, or equivalent certifications preferred
What we offer:
medical, dental, and vision coverage
paid time off
retirement savings options
wellness programs
other resources
CVS Health bonus, commission or short-term incentive program
award target in the company’s equity award program