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Lead Director - Frictionless Provider Experience

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States

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Contract Type:
Not provided

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Salary:

144200.00 - 288400.00 USD / Year

Job Description:

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Role Overview: We are seeking an accomplished enterprise delivery leader to serve as Lead Director, Frictionless Provider Experience (FPX). This is a high-impact leadership role responsible for orchestrating the successful delivery and integration of the FPX program—an enterprise initiative focused on simplifying and improving provider-facing journeys across CVS Health. In this role, you will lead a strategically critical portfolio representing ~$40M in annual investment, connecting enterprise strategy to execution across provider operations, clinical partners, digital/technology teams, and service operations.

Job Responsibility:

  • Portfolio Ownership and Strategy: Own and manage the Frictionless Provider Experience (FPX) portfolio, ensuring alignment to enterprise and business-unit strategies
  • Translate strategic objectives into an integrated portfolio roadmap, including sequencing, prioritization, and coordination
  • Partner with executive sponsors and leaders to define success criteria and value realization
  • Continuously assess portfolio health, balancing risk, dependencies, capacity, and value delivery
  • Program Leadership and Delivery Excellence: Lead and support Senior Managers and delivery teams accountable for major FPX focus areas
  • Ensure initiatives operate with clear plans, defined deliverables, and measurable outcomes
  • Drive consistent operating rhythms including planning, milestone management, and risk mitigation
  • Address complex delivery challenges to maintain momentum and confidence
  • Governance, Process, and Standards: Establish and maintain program and portfolio governance frameworks
  • Standardize program management practices, reporting, and RAID management
  • Define and monitor portfolio metrics and KPIs
  • Align methodologies and standards with PMO and enterprise partners
  • Stakeholder Management and Executive Communication: Serve as the central connector across executives, business, technology, and operations
  • Lead executive communications with clear, actionable insights
  • Anticipate dependencies and drive cross-functional solutions
  • Support portfolio-level prioritization and investment decisions
  • Team Leadership and Culture: Directly manage 3–6 Senior Managers and oversee a 20+ person organization
  • Coach and develop senior leaders and future-ready teams
  • Foster a culture of accountability, transparency, and collaboration
  • Role-model CVS Health values and values-driven leadership

Requirements:

  • 10+ years of progressive experience in program or portfolio management
  • 3–5+ years of people leadership experience
  • Proven success in complex, cross-functional environments
  • Strong executive communication and stakeholder influence
  • Experience with agile delivery and governance disciplines
  • Bachelor’s degree preferred
  • Agile (SAFe, RTE, SPC, CSM), PMP, or equivalent certifications preferred
What we offer:
  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources
  • CVS Health bonus, commission or short-term incentive program
  • award target in the company’s equity award program

Additional Information:

Job Posted:
April 16, 2026

Expiration:
April 30, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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