Lead Director, Commercial Customer Implementations, CVS Health

CVS Health

Location:
United States

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

144200.00 - 288400.00 USD / Year

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Job Description:

Lead Director role responsible for commercial customer implementations and commitments at CVS Health, focusing on delivering technology solutions that enhance customer experiences in healthcare

Job Responsibility:

Lead a team responsible for Customer Commitments and Customer Implementations
Provide timely guidance and responses to existing plan sponsors and win new business
Partner with Account Managers, Sales teams, Underwriters, Compliance, various Business areas and Technology Teams
Map solutions/offerings to client/market's demands, develop value proposition & business case
Manage multiple Commercial Customer requests that are concurrent and time bounded
Explore new tools, frameworks, and techniques to improve digital solutions
Develop and maintain a centralized repository of current state technical capabilities
Monitor and report on customer onboarding, Open Enrollment Readiness and Welcome Season updates
Provide guidance on Customer requested capabilities by coordinating with Technology and Business areas
Work collaboratively with cross functional domain/technical teams
Keep abreast of technology advances across various lines of business
Actively manage engagement and communication channels with Commercial Segment Business leadership

Requirements:

15+ years of experience in software development working on enterprise applications
10+ years of experience working with stakeholders, including Product Management, Engineering, and Cross functional team to solve complex business or technical problems
10+ years of experience in dealing with enrollment, billing, claims, clinical, financial, member and plan sponsor experience
5+ years of experience in managing Commercial Customer implementations and supporting the customer post implementation
5+ years of experience on Cloud platforms, APIs, microservices, and modern software patterns
5+ years of experience in Customer interfacing with technology delivery accountability
5+ years of experience in effort estimation
5+ years of experience leading and putting together highly motivated and effective teams
Bachelor's Degree or equivalent work experience in Computer Science, Information Systems, Data Engineering, Data Analytics, Machine Learning, or related field required

Nice to have:

Prior experience in leading Technology Delivery teams with successful outcomes
Prior experience in Team building and leading highly motivated and effective teams
Prior experience in dealing with a wide variety of stakeholders across the spectrum
Effective written and verbal communication skills within and across teams
Experience with complex systems and solving challenging analytical problems
Preferred certifications in SAFE Agile, Product Management and Digital innovation
Master's Degree preferred

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
August 29, 2025

Expiration:
November 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Lead Director, Commercial Customer Implementations