Lead Director - Partner Performance Excellence, CVS Health

CVS Health

Location:
United States

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

100000.00 - 231540.00 USD / Year

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Job Description:

Leadership role focused exclusively on vendor performance governance. This position is responsible for designing and enforcing a comprehensive framework that ensures value, efficiency, and accountability from third-party suppliers. Unlike roles centered on procurement or contract negotiation, this position emphasizes the ongoing operational excellence of vendors and their alignment with business objectives. This role requires strategic oversight, data-driven decision-making, and cross-functional leadership to optimize vendor contributions and drive continuous improvement.

Job Responsibility:

Establish and maintain formal systems of rules, processes, and metrics for measuring, monitoring, and managing vendor performance
Define KPIs and SLAs tailored to business criticality
Oversee the collection, analysis, and reporting of vendor performance data
Create clear, actionable reports and scorecards for executive leadership and stakeholders
Organize and facilitate regular business reviews with key vendors and internal teams
Drive resolution of performance gaps through structured action plans
Champion a culture of accountability and excellence across the organization and vendor ecosystem
Provide tools, training, and guidance to internal stakeholders for consistent oversight
Act as the final escalation point for unresolved performance-related issues
Use performance insights to advise leadership on vendor strategy
Manage a team of analysts focused on top IT vendors in portfolio

Requirements:

10+ years of progressive experience in vendor management, supplier relations, or a related field, with a strong emphasis on performance and governance
10+ years of experience with third-party technologies and vendor support management
8+ years solving complex business or technical problems and proposing solutions
Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
Demonstrated ability to influence leadership, vendors, technical teams, and drive successful outcomes in a collaborative environment, with a focus on managing contracts with excellence
Ability to synthesize and analyze large datasets to uncover performance trends and deliver actionable insights
Exceptional written and verbal communication skills, including the ability to present performance data to executive audiences
Ability to align vendor performance with broader business strategy and identify long-term opportunities for value creation

Nice to have:

Leadership Skills: Demonstrated ability to influence leadership, vendors, technical teams
Analytical Skills: Ability to synthesize and analyze large datasets
Communication Skills: Exceptional written and verbal communication skills
Strategic Mindset: Ability to align vendor performance with broader business strategy

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
No-cost wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 25, 2025

Expiration:
December 31, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Lead Director - Partner Performance Excellence