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Lead Director - Partner Performance Excellence

https://www.cvshealth.com/ Logo

CVS Health

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Location:
United States

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

100000.00 - 231540.00 USD / Year

Job Description:

Leadership role focused exclusively on vendor performance governance. This position is responsible for designing and enforcing a comprehensive framework that ensures value, efficiency, and accountability from third-party suppliers. Unlike roles centered on procurement or contract negotiation, this position emphasizes the ongoing operational excellence of vendors and their alignment with business objectives. This role requires strategic oversight, data-driven decision-making, and cross-functional leadership to optimize vendor contributions and drive continuous improvement.

Job Responsibility:

  • Establish and maintain formal systems of rules, processes, and metrics for measuring, monitoring, and managing vendor performance
  • Define KPIs and SLAs tailored to business criticality
  • Oversee the collection, analysis, and reporting of vendor performance data
  • Create clear, actionable reports and scorecards for executive leadership and stakeholders
  • Organize and facilitate regular business reviews with key vendors and internal teams
  • Drive resolution of performance gaps through structured action plans
  • Champion a culture of accountability and excellence across the organization and vendor ecosystem
  • Provide tools, training, and guidance to internal stakeholders for consistent oversight
  • Act as the final escalation point for unresolved performance-related issues
  • Use performance insights to advise leadership on vendor strategy
  • Manage a team of analysts focused on top IT vendors in portfolio

Requirements:

  • 10+ years of progressive experience in vendor management, supplier relations, or a related field, with a strong emphasis on performance and governance
  • 10+ years of experience with third-party technologies and vendor support management
  • 8+ years solving complex business or technical problems and proposing solutions
  • Bachelor degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience)
  • Demonstrated ability to influence leadership, vendors, technical teams, and drive successful outcomes in a collaborative environment, with a focus on managing contracts with excellence
  • Ability to synthesize and analyze large datasets to uncover performance trends and deliver actionable insights
  • Exceptional written and verbal communication skills, including the ability to present performance data to executive audiences
  • Ability to align vendor performance with broader business strategy and identify long-term opportunities for value creation

Nice to have:

  • Leadership Skills: Demonstrated ability to influence leadership, vendors, technical teams
  • Analytical Skills: Ability to synthesize and analyze large datasets
  • Communication Skills: Exceptional written and verbal communication skills
  • Strategic Mindset: Ability to align vendor performance with broader business strategy
What we offer:
  • Affordable medical plan options
  • 401(k) plan with matching company contributions
  • Employee stock purchase plan
  • No-cost wellness screenings
  • Tobacco cessation and weight management programs
  • Confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Retiree medical access

Additional Information:

Job Posted:
September 25, 2025

Expiration:
December 31, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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