Lead Digital Product Manager

• Focus on and lead fraud & scam prevention and detection initiatives for all payment types both internally and for the financial industry
• Own, define, and execute the product roadmaps for Wires, Transfers, and Mobile Deposit across all impacted channels and partner groups
• Lead engagement with key internal stakeholders including Technology, Digital, Operations, Independent Risk Management, and Legal to ensure aligned delivery and strong risk management
• Continuously assess demand against capacity to maximize business impact, proactively reprioritizing the roadmap as needed to meet evolving needs
• Ensure all product strategies, roadmaps, and deliverables comply with applicable internal policies, risk standards, and regulatory requirements
• Collaborate with and influence stakeholders at all levels of the organization—from individual contributors to senior leaders—to drive alignment and decision‑making
• Perform value‑based analysis to optimize revenue and customer experience outcomes while minimizing fraud, scam risk, and operational losses
• Maintain a strong sense of urgency and day‑to‑day operating rhythm, closely managing change, tracking progress, and ensuring delivery of measurable business results
• Aligning initiatives to the CBL strategic plan, contributing to large‑scale planning efforts, and identifying opportunities to optimize delivery and business outcomes

5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Proven experience supporting payment products including Wire Transfers, digital account funding, consumer, and inter‑bank transfers (e.g., ACH, Instant Payments), and Mobile Deposit
• Strong working knowledge of regulatory and compliance requirements applicable to payment products, including Regulation E and UDAP
• Demonstrated experience owning and managing an Agile product roadmap delivered through multiple, interdependent partner organizations
• Prior experience within financial services, with a strong preference for retail banking environments
• Exceptional verbal, written, and presentation communication skills, with the ability to influence, align, and broker decisions among diverse and competing stakeholder perspectives
• Strong analytical capabilities with a high degree of attention to detail, accuracy, and data‑driven decision‑making
• Ability to effectively communicate complex concepts and deliver compelling presentations to audiences at all levels of the organization, including senior leadership
• Advanced strategic storytelling skills, with the ability to create clear, concise, and persuasive narratives that support business decisions
• Exceptional organizational, coordination, and time‑management skills, with the ability to manage multiple priorities in a fast‑paced environment

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement