Lead Digital Product Manager - Voice, Chat & Messaging

In this role, you will be responsible for the overall strategy and day to day management of three of our core digital channels: Voice/IVR, Web Chat and Email Messaging. The experiences you and your team design, create and run will be high quality, brand aligned, inspiring and create ‘wow’ moments for our customers and teams alike. You’ll work closely with key stakeholders across sales, service and care to ensure the platform meets the needs of our B2B customers. Stakeholder management, clear accountabilities and the right level of governance will be essential to ensuring these channels run well on a day-to-day basis. You’ll be comfortable presenting to senior leaders and being the key point of contact for these channels across Vodafone Business. You will generate, share and implement best practice to create award winning experiences for customers and users alike. This role is central to the Vodafone Business digital transformation strategy and is key to enhancing our Total Experience across all touchpoints.