Lead Digital Product Manager — Pega Solutions & Delivery Job at Wells Fargo (Charlotte)

Job Description

Wells Fargo is seeking a Lead Digital Product Manager — Pega Solutions & Delivery within the Chief Operating Office. This role will help drive low-code and no-code workflow innovation by partnering with business, technology, and operational stakeholders to design, configure, and deliver scalable Pega-based solutions that improve operational efficiency, strengthen controls, and create measurable business value. In this role, you will serve as a hands-on product and delivery leader for a dedicated product pod. You will work closely with architecture and engineering teams that own the foundational platform architecture and technical standards, while leading the business logic, user experience, workflow design, prioritization, and low-code execution required to deliver high-quality solutions. The ideal candidate is a builder and product leader who can translate complex operational needs into practical, well-controlled workflow solutions; lead cross-functional teams through agile delivery; and partner effectively across business and technology teams to deliver outcomes with speed, quality, and accountability.

Job Responsibility

Lead a cross-functional product pod of Solution Consultants, Pega Configurators, and Business Analysts to deliver Pega-based workflow automation solutions aligned to business priorities
Provide day-to-day product direction, delivery oversight, mentorship, and issue resolution support to help the team meet commitments and maintain high execution standards
Own solution delivery from discovery and design through configuration, testing, deployment, and post-implementation feedback, with a focus on quality, usability, scalability, and control readiness
Work hands-on within Pega App Studio and Dev Studio to support solution design, configuration, testing, and implementation of workflow capabilities
Partner with architecture and engineering teams to ensure solutions align with platform architecture, technical standards, security requirements, and software delivery lifecycle expectations
Translate operational pain points, process inefficiencies, and business needs into clear product requirements, workflow designs, user stories, acceptance criteria, and delivery plans
Partner directly with operational leaders and business stakeholders to assess opportunities, shape solution options, manage expectations, and drive alignment on scope, priorities, benefits, and delivery timelines
Establish and monitor success measures for delivered solutions, including adoption, operational efficiency, user experience, quality, risk reduction, and other relevant business outcomes
Elevate product management practices across the team by improving intake, prioritization, roadmap planning, stakeholder communications, and outcome measurement
Identify and help resolve risks, issues, impediments, and dependencies that could impact delivery quality, control effectiveness, or business outcomes
Foster a collaborative, inclusive, and accountable team environment that supports talent development, clear communication, continuous improvement, and operational excellence

Requirements

5+ years of digital product management experience, or equivalent work experience, training, military experience, or education
Hands-on experience designing, configuring, or delivering workflow solutions using Pega App Studio and Pega Dev Studio
Experience translating business needs, operational processes, or control requirements into product requirements, user stories, workflow designs, and delivery plans
Advanced knowledge of Pega capabilities, including case management, workflow design, business rules, user experience configuration, reporting, and role-based access concepts
Experience leading or guiding cross-functional teams, including business analysts, solution consultants, configurators, technology partners, or matrixed delivery resources
Experience partnering with technology, application development, architecture, or engineering teams to deliver software, workflow, or automation solutions
Strong product management discipline, including product strategy, roadmap planning, feature prioritization, stakeholder alignment, and outcome measurement
Experience delivering workflow automation, case management, business process management, or operational transformation solutions in a large, complex organization
Ability to simplify complex operational problems and convert them into practical, scalable, and well-controlled product solutions
Strong stakeholder management skills with the ability to communicate effectively with business leaders, technology partners, risk/control partners, and delivery teams
Ability to influence successfully in a matrixed environment and build trusted partnerships across business, product, technology, and operations teams
Strong risk and control mindset, with the ability to incorporate governance, compliance, and operational risk considerations into product design and delivery
Ability to use data, metrics, and user feedback to evaluate solution performance, prioritize enhancements, and drive continuous improvement
Ability to lead through ambiguity, remove delivery impediments, and maintain focus on measurable business outcomes
Financial services, operations, risk, controls, or enterprise workflow transformation experience

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Lead Digital Product Manager — Pega Solutions & Delivery

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