Lead DevOps Engineer (Reliability) Job at Mastercard (Oslo)

Lead DevOps Engineer (Reliability)

Mastercard

Location:
Norway , Oslo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Mastercard Payment Services Team is looking for a “BizOps Lead” who will be based in Oslo – Norway. The role of business operations is to be the production readiness steward for the platform. This is accomplished by closely partnering with other technical teams to design, build, implement, and support technology services. Business operations teams ensure operational criteria like system availability, capacity, performance, monitoring, self-healing, and deployment automation are implemented throughout the delivery process.

Job Responsibility:

Involve in knowledge transfer sessions for new systems/platforms/applications
Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operation and refinement
Align product and customer focused priorities with operational needs to protect the platform and customer experience
Proactively manage production events and involve in change activities to maximize customer experience and increase the overall value of supported applications
Practice sustainable and timely incident response (7/24/365) according to ITSM and Mastercard standards, create/update necessary incident and related problem records, engage with global and local teams to facilitate the incident resolution
Ensure necessary internal and external incident notifications are performed according to SLAs
Perform necessary incident follow-up tasks with relevant teams such as root cause analysis, preparation of incident documentation and perform blameless postmortems
Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
Support daily operations with a hyper focus on triage and then root cause by understanding the business implications of our products. Shift left to be more proactive and upfront in the development process
Ensure any new products or product enhancements have the appropriate operational support structure to deliver promised business outcomes
Ensure any documented service commitments are monitored and appropriate mitigation steps taken to restore or maintain service commitments
Maintain services once they are live by measuring and monitoring availability, latency and overall system health
Work with a global team spread across tech hubs in multiple geographies and time zones
Share knowledge and mentor junior colleagues

Requirements:

BS degree in Computer Science or related technical field or equivalent practical experience
Extensive experience in ITIL standards, service event management activities, incident management and application development lifecycle
Proven track record in supporting production applications to facilitate change and incident activities
Understanding algorithms, data structures, scripting, pipeline management, and software design
Systematic problem-solving approach coupled with strong communication skills and a sense of ownership and drive
Experience in dealing with difficult situations and making decisions with a sense of urgency
Interest in understanding, analyzing and troubleshooting large-scale distributed systems
Experience in Site Reliability Engineering (SRE) practices and “Run” activities
Experience in customer support and delivery roles
Experience with financial oversight and process efficiencies
Scripting
CI/CD Pipelines
Monitoring tools
Jenkins
Unix/Linux Operating commands
Network logic understanding
Networking concepts
F5 understanding

Additional Information:

Job Posted:
January 02, 2026

Employment Type:

Fulltime

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