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We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.
Job Responsibility:
Lead the end-to-end design and development of Amazon Connect-based contact center solutions
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
Ensure scalability, reliability, and compliance with security and performance best practices
Mentor junior engineers and ensure technical excellence across project teams
Requirements:
8+ years of total software development experience
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
Proven experience in delivering enterprise-grade call center or customer engagement platforms
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
Experience in IVR development, telephony, SIP, and call routing
Strong analytical, communication, and leadership skills
Nice to have:
AWS Certified Developer / Solutions Architect
Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems
Familiarity with AI/ML and real-time analytics in contact center environments
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