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We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-based contact center applications leveraging AWS and Amazon Connect. The role is fully remote and ideal for a senior engineer with strong technical depth in AWS cloud telephony and customer engagement platforms.
Job Responsibility:
Architect and implement Amazon Connect solutions for call center operations
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda
Collaborate with global teams to build, test, and deploy production-ready contact center applications
Leverage AWS native services for scalability, security, and performance optimization
Lead technical discussions, provide code reviews, and ensure best practices across development cycles
Requirements:
8+ years of total IT experience with a strong development background
3+ years of experience working on Amazon Connect implementations
Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway)
Strong understanding of telephony concepts, call routing, and SIP protocols
Experience integrating contact center systems with CRM or ERP solutions
Nice to have:
AWS Developer / Architect certification
Knowledge of AI/ML integration, chatbots, or voice bots using Amazon Lex
Hands-on experience with automation, monitoring, and analytics tools for contact centers