Lead Developer – Amazon Connect Job at NorthBay (Abu Dhabi)

Lead Developer – Amazon Connect

We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-bas...

Location

India

Salary:

Not provided

NorthBay

Expiration Date

Until further notice

Requirements

8+ years of total IT experience with a strong development background
3+ years of experience working on Amazon Connect implementations
Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway)
Strong understanding of telephony concepts, call routing, and SIP protocols
Experience integrating contact center systems with CRM or ERP solutions

Job Responsibility

Architect and implement Amazon Connect solutions for call center operations
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda
Collaborate with global teams to build, test, and deploy production-ready contact center applications
Leverage AWS native services for scalability, security, and performance optimization
Lead technical discussions, provide code reviews, and ensure best practices across development cycles

Fulltime

Lead Developer – Amazon Connect

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experie...

Location

United Arab Emirates , Dubai

Salary:

Not provided

NorthBay

Expiration Date

Until further notice

Requirements

8+ years of total software development experience
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
Proven experience in delivering enterprise-grade call center or customer engagement platforms
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
Experience in IVR development, telephony, SIP, and call routing
Strong analytical, communication, and leadership skills

Job Responsibility

Lead the end-to-end design and development of Amazon Connect-based contact center solutions
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
Ensure scalability, reliability, and compliance with security and performance best practices
Mentor junior engineers and ensure technical excellence across project teams

Fulltime

Intermediate Solutions Designer

Do you have 10+ years of experience in software development and delivery track r...

Location

Canada , Toronto

Salary:

Not provided

Randstad

Expiration Date

June 20, 2026

Requirements

10+ years of experience in software development and delivery track record in a range of technical roles
ideally 5 yrs of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS services
extensive experience in design, development and implementation of an Amazon Connect cloud-based contact center solution. Services including, but not limited to: Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, CTR Data analysis
knowledge of the following Amazon Web Services (AWS) technologies Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams and Amazon Polly
developing and maintaining system design models, technical documentation and specifications
experience setting up environments and mechanism using tools such as JIRA, Confluence, Maven and Jenkins or similar tools

Job Responsibility

Provide intermediate-level expertise with respect to the cloud platform
Provide design, build and support for cloud environments to create solutions in the contact center domain
Develop and maintain system design models, technical documentation and specifications
Lead the design, development and implementation of a cloud-based contact center solution
Monitor and assess the performance of applications in a cloud environment to ensure solutions are available
Provide recommendations for architecture and process improvements
Provide expertise on integration design and using Application Programming Interfaces (APIs)
Design, maintain and manage tools for automation of different operational processes
Evaluate new technology alternatives and vendor products
Gather client business requirements, corporate I&IT information mandates, client information technology strategic plans, environment and standards

What we offer

Earn a competitive rate within the industry
Potential for extension

Contact Center Consultant

We are seeking a highly experienced Contact Center Consultant with deep expertis...

Location

India , Coimbatore; Chennai; Bangalore

Salary:

Not provided

Augusta Hitech Soft Solutions

Expiration Date

Until further notice

Requirements

10+ years of experience in contact center technologies / CCaaS platforms
Hands-on experience with Xima Software (configuration, reporting, integrations)
Proven experience migrating to Amazon Connect (at least 1–2 full implementations)
Strong understanding of: IVR design and call routing strategies
Contact center KPIs (AHT, CSAT, SLA, etc.)
Experience with AWS services: Lambda, S3, API Gateway, DynamoDB (preferred)
Strong consulting and stakeholder communication skills

Job Responsibility

Assessment & Strategy: Assess current-state architecture of Xima-based contact center environments
Conduct gap analysis and define migration strategy to Amazon Connect
Develop target-state architecture aligned with business, CX, and compliance requirements
Engage with CIO/CTO and business stakeholders to align transformation roadmap
Migration & Implementation: Lead end-to-end migration from Xima to Amazon Connect, including: Contact flows (IVR) redesign
Call routing logic and queue configurations
Data migration and integration mapping
Configure Amazon Connect components: Contact flows, queues, routing profiles
Amazon Lex bots (if applicable)
Real-time and historical reporting

Parttime

Associate Retail Media Manager, Omnichannel

We are looking for a highly motivated individual with 2+ years of Walmart Connec...

Location

United States , New York

Salary:

85000.00 - 95000.00 USD / Year

Harry's

Expiration Date

Until further notice

Requirements

2+ years of experience managing and executing retail media campaigns across Walmart Connect, Criteo, Roundel, and Amazon (inclusive of Pay-Per-Click Search, Roundel Media Buys, AMS, DSP, etc)
Preferred 1+ years experience managing Walmart Connect Advertising and/or Criteo Ads
Experience working in tight collaboration with multiple people and departments across our organization
Comfortable with data and performing campaign/cohort analysis
Experience leading cross-functional projects with successful outcomes
Proven track record of success working autonomously in a fast-paced environment while maintaining a high-level of communication
Highly organized with strong project management skills
Strong writing skills and outstanding attention to detail

Job Responsibility

Manage overall retail media advertising campaigns for Harry's and Flamingo across Brick and Click RMNs (Walmart.com, Target.com, Instacart, Kroger.com, CVS.com) based on budget allotted
Support Retail Leads of Walmart, Target, Drug, and Grocery in creating long term strategy for Ecommerce Performance Marketing for their respective accounts
Independently manage the Walmart.com and Target.com retail media budget and define performance media activities across on platform and off platform tactics with the strategic purpose of incremental sales and efficient return
Manage external agencies in terms of campaign delivery, strategy briefing, measurement KPI goal setting
Distill Brand Strategies to Retail Media strategies
Instill a performance marketing mindset, by setting clear KPIs and managing a reporting process alongside agency partners to effectively measure eComm marketing performance
Subject Matter Expert between Retail Leads for performance marketing reporting and insights
Develop insightful performance reports, analysis and insights
Strategically plan, analyze and optimize campaign performance at the keyword, audience, placement and creative level
Partner with agency and Harry’s and Flamingo analytic teams to create advanced reporting & use cases leveraging Walmart Scintilla Charter, Amazon Marketing Cloud or similar data clean room platforms

What we offer

Medical, dental, and vision coverage
401k match
Equity in Mammoth Brands
Flexible time off and working hours
Wellness and L&D stipends
4 weeks sabbatical after 5 years, 6 weeks after 10 years, and 8 weeks after 15 years
20 fully paid weeks off for parents who give birth, or 16 fully paid weeks off for all other paths to parenthood
Fun IRL and virtual events including happy hours, team building events, and parties on our rooftop
Free products from all of our brands
Bagels on Wednesdays and lunch on Thursdays

Fulltime

Senior Manager, Amazon Media & Growth

We are looking for a Senior Manager of Amazon Media and Growth to lead the strat...

Location

United States , Hoboken

Salary:

103000.00 - 180200.00 USD / Year

Unilever

Expiration Date

Until further notice

Requirements

5–8+ years of experience in Amazon performance marketing or retail media
Hands on experience managing campaigns in Amazon advertising platforms
Experience leading or managing external agencies
Strong understanding of keyword strategy, full funnel retail media, budget allocation, and new customer acquisition metrics
Experience working cross functionally with brand, sales, and finance teams
Strong commercial acumen and the ability to connect media decisions to business outcomes
Experience building strategy presentations for senior leadership

Job Responsibility

Lead Performance Media Strategy and Execution
Oversee strategy for Amazon Sponsored Ads and Amazon’s demand side platform, working closely with agency partners
Conduct hands on audits of campaigns, including structure, keyword strategy, bidding approach, budget allocation, and search term insights
Identify opportunities to improve visibility, strengthen keyword coverage, and balance defensive and growth driving tactics
Ensure a full funnel media approach that includes search, competitor conquesting, retargeting, and new customer acquisition
Guide agencies on budget pacing, efficiency versus growth trade offs, and performance metrics
Diagnose shifts in performance—such as changes in impressions, conversion rates, or product availability—and recommend solutions
Partner with sales and finance teams to understand weekly performance drivers and forecast media attributed sales
Shape Category and Growth Strategy
Develop category level growth plans for Amazon, including assortment strategy, hero product focus, and pricing and pack architecture

What we offer

Bonus eligible
Long-Term Incentive (LTI) eligible
Eligible to participate in benefits plan
Health insurance (including prescription drug, dental, and vision coverage)
Retirement savings benefits
Life insurance and disability benefits
Parental leave
Sick leave
Paid vacation and holidays
Access to numerous voluntary benefits

Fulltime

Amazon and eCommerce Strategist

Direct Agents is looking for an experienced Amazon Specialist and Retail Media (...

Location

United States , New York

Salary:

75000.00 - 95000.00 USD / Year

Direct Agents

Expiration Date

Until further notice

Requirements

2+ years in e-commerce strategy, preferably with a focus on Amazon, DTC, Walmart, Target, etc. Proven success in developing and executing innovative strategies
Strong aptitude for autonomous thought and action
Demonstrated expertise in Google Sheets and Google Slides
Exceptional verbal and written communication skills
Familiarity with platforms such as Google, Meta, Amazon, Walmart, Target, and emerging marketplaces is a plus
Experience using a myriad of e-commerce tools, including but not limited to, Amazon Advertising, Walmart Connect, Helium10, JungleScout, Supermetrics, and others
Demonstrated ability to meet or exceed targets and drive continuous growth

Job Responsibility

Strategic Planning & Development: Lead the planning, development, and execution of eCommerce strategy across key agency accounts
Account Team Leadership: Lead a team of client success managers, account analysts, and associates
Market Research & Analysis: Proactively gather relevant data on market trends, competitor strategies, and industry developments
Vendor and Seller Exposure with Retailers: Work closely with both Seller Central and Vendor relationships
Content Management & SEO Expertise: Oversee and strategize on new and existing seller content creation, SEO optimization, and management across platforms
Product Promotion: Oversee campaign management, product launch & promotional strategy, and advertising across Amazon & Marketplaces
Innovative Strategy Development: Continuously ideate and test out-of-the-box strategies
Engagement with Emerging Marketplaces: Lead the methodology and development for emerging marketplace media
Client Relationship Management: Build and maintain strong relationships with key decision-makers across platforms
Utilize E-commerce Tools: Leverage tools such as Amazon Advertising, Walmart Connect, Roundel, Google Analytics, Helium10 and other platform-specific utilities

What we offer

4-Day Work Week
Flexible PTO: Up to 24 days annually based on seniority, plus paid birthdays and volunteer days
Remote Flexibility: Work from anywhere options based on seniority
Family Support: Comprehensive paid parental leave and family-friendly policies
Premium Healthcare: Full coverage options including One Medical, KindBody, and mental health support
Wellness Perks: Citibike membership, fitness reimbursement, and wellness programs
Community: Dog-friendly office, team events, and an inclusive culture that celebrates diversity
Modern Tech Setup: MacBook Pro and premium software tools
AI-Driven Innovation: Harness AI-powered workflows
Future-Forward Tech: Access proprietary tools like Kanopy AI and custom GPTs

Fulltime

Salesforce Tech Lead

Seasoned Senior Salesforce Technical Lead leader responsible for overseeing the ...

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Proven 10 - 12+ years of experience in Salesforce Ecosystem and integrations experience with various systems
Proven Salesforce Technical Lead for 5 years or more with experience in Salesforce Service Cloud Voice and Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers)
Strong knowledge of Salesforce architecture, services, and security model
Experience with Salesforce Development Toolkit (Apex, Visualforce, Lightning, etc.)
Experience in Databricks
Understanding of Salesforce’s data model and how and when to create custom objects, junction objects, and other model items
Experience with Agile development methodologies and tools i.e. Jira
Excellent analytical, problem-solving, and communication skills
Experience leading and mentoring a team of developers
Must have Salesforce Certified Platform Developer I, Certified Sales Cloud and Service Cloud

Job Responsibility

Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality
Develop custom solutions and interfaces leveraging the Salesforce platform
Lead the technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity
Create and maintain comprehensive technical documentation including design specifications, deployment guides, and system support guides
Lead and manage end-to-end Salesforce projects
Design and develop customizations using Salesforce.com developer toolkit
Architect, design, and develop custom applications on the Salesforce platform using Apex programming
Establish and maintain user roles, profiles, security settings, access levels, and sharing rules
Perform data migration and maintain data quality using standard Salesforce data tools

Lead Developer – Amazon Connect

NorthBay

Location:
United Arab Emirates , Abu Dhabi

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Job Responsibility:

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Job Posted:December 26, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Job Posted:
December 26, 2025