Lead Developer – Amazon Connect Job at NorthBay (Abu Dhabi)

Lead Developer – Amazon Connect

We are seeking a Lead Developer (Amazon Connect) to design and deliver cloud-bas...

Location

India

Salary:

Not provided

NorthBay

Expiration Date

Until further notice

Requirements

8+ years of total IT experience with a strong development background
3+ years of experience working on Amazon Connect implementations
Expertise in AWS Cloud ecosystem (Lambda, Lex, DynamoDB, S3, CloudWatch, API Gateway)
Strong understanding of telephony concepts, call routing, and SIP protocols
Experience integrating contact center systems with CRM or ERP solutions

Job Responsibility

Architect and implement Amazon Connect solutions for call center operations
Develop IVR workflows, custom integrations, and serverless backends using AWS Lambda
Collaborate with global teams to build, test, and deploy production-ready contact center applications
Leverage AWS native services for scalability, security, and performance optimization
Lead technical discussions, provide code reviews, and ensure best practices across development cycles

Fulltime

Lead Developer – Amazon Connect

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experie...

Location

United Arab Emirates , Dubai

Salary:

Not provided

NorthBay

Expiration Date

Until further notice

Requirements

8+ years of total software development experience
3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations)
Proven experience in delivering enterprise-grade call center or customer engagement platforms
Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation)
Experience in IVR development, telephony, SIP, and call routing
Strong analytical, communication, and leadership skills

Job Responsibility

Lead the end-to-end design and development of Amazon Connect-based contact center solutions
Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems
Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities
Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals
Ensure scalability, reliability, and compliance with security and performance best practices
Mentor junior engineers and ensure technical excellence across project teams

Fulltime

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

The Amazon Web Services Professional Services (ProServe) team is seeking a skill...

Location

United States , Multiple locations (Boston;Jersey City;Seattle;Arlington;Atlanta;Tempe;Mountain View;Dallas)

Salary:

153600.00 - 239000.00 USD / Year

Amazon

Expiration Date

Until further notice

Requirements

Bachelor's degree in computer science, engineering, mathematics or equivalent
5+ years of experience in cloud architecture and implementation
5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc.
3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment
3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Job Responsibility

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
Providing technical guidance and troubleshooting support throughout project delivery
Collaborating with stakeholders to gather requirements and propose effective migration strategies
Acting as a trusted advisor to customers on industry trends and emerging technologies
Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
sign-on payments
restricted stock units (RSUs)

Fulltime

Salesforce Senior Technical Architect/Lead with Amazon Connect

We are currently seeking a Salesforce Senior Technical Architect/Lead with Amazo...

Location

United States , Plano

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ years of experience in Salesforce Ecosystem and integrations experience with various systems
6+ years experience working as a Salesforce Technical Lead
5+ years experience in Salesforce Service Cloud Voice (SCV)
5+ years of experience in Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers)
6+ years experience in Salesforce architecture, services, and security model
6+ years of experience in Salesforce Development Toolkit (Apex, Visualforce, Lightning, etc.)
6+ years of experience in Salesforce’s data model and how and when to create custom objects, junction objects, and other model items
5+ years of experience with Agile development methodologies and tools i.e. Jira
Experience in Databricks
Excellent analytical, problem-solving, and communication skills

Job Responsibility

Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality
Develop custom solutions and interfaces leveraging the Salesforce platform
Lead the technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity
Create and maintain comprehensive technical documentation including design specifications, deployment guides, and system support guides
Lead and manage end-to-end Salesforce projects
Design and develop customizations using Salesforce.com developer toolkit
Architect, design, and develop custom applications on the Salesforce platform using Apex programming
Establish and maintain user roles, profiles, security settings, access levels, and sharing rules
Perform data migration and maintain data quality using standard Salesforce data tools

Software Development Manager, Amazon Connect

As part of the AWS Applied AI Solutions organization, we have a vision to provid...

Location

United States , New York

Salary:

203400.00 - 275200.00 USD / Year

Amazon Pforzheim GmbH

Expiration Date

Until further notice

Requirements

3+ years of engineering team management experience
7+ years of working directly within engineering teams experience
3+ years of designing or architecting (design patterns, reliability and scaling) of new and existing systems experience
8+ years of leading the definition and development of multi tier web services experience
Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
Experience partnering with product or program management teams

Job Responsibility

Help to establish teams to imagine and implement new features, evolve our architecture and scale, work closely with senior technical leaders within the team and across AWS
Coordinate feature development across teams, ensuring new functionality fits into the broader slate of AWS services
Drive a culture that values operational excellence, security, customer focus, and continuous improvement
Guide a diverse, smart, and hardworking team

What we offer

Sign-on payments
Restricted stock units (RSUs)
Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
Paid time off
Parental leave

Cloud Solution Architect - Partner Practice Building & IP Development

As a Cloud Solution Architect (CSA) Partner Practice Building & IP Development f...

Location

United States , Multiple Locations

Salary:

106400.00 - 203600.00 USD / Year

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
4+ years experience working in a customer-facing role (e.g., internal and/or external)
4+ years experience working on technical projects
Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications)
Proven customer-facing experience — ideally as a CSAM, or alternatively as a CSA or equivalent customer‑engagement role
Service Architecture & Business Process Design Experience
Cross‑team orchestration (engineering, program, field, vendor partners)
Extensive experience within Microsoft support environments, with a clear understanding of end-to-end support delivery models, escalation paths, and customer lifecycle touchpoints
Proven experience working with and leading engagements involving Microsoft partners, with a solid grasp of partner delivery models, incentives, and operational constraints

Job Responsibility

Act as a Subject Matter Expert (SME) supporting the Success Programs Foundations team, with a primary focus on the Unified Onboarding, Renewals portfolio, and Success Programs for Partners (UfP). Drive technical alignment and execution across the service lifecycle by ensuring solution design, delivery models, and operational frameworks are aligned with evolving business priorities and program objectives
Demonstrate thought leadership and subject matter expertise across integrated service components, developing IP and delivery guides, influencing design and delivery quality, and enabling others through strategic guidance
Drive positive Customer Satisfaction and become a trusted advisor, providing feedback & insights from customers/partners as you develop and expand impactful relationships with key stakeholders (CSAM strategy teams, Engineering, product group, etc.)
Provide direction to TDMs and build the bridge between TDMs and Business Decision Makers (BDMs)
Develop opportunities to drive Customer Success business results and help Customers get value from their Microsoft investments
Support team awareness and skilling based on area demands & Customer Success goals, share expertise in relevant communities, contribute to IP creation & reuse, and connect gaps and patterns across business and technology areas
Partner with other CSAs, CSAMs, and Product Groups to drive unified delivery and technical excellence

Fulltime

Account Lead - Retail Paid Search

About DEPT®: We are pioneers at heart, always leaning forward to create what doe...

Location

Colombia

Salary:

110000.00 - 120000.00 USD / Year

RemotivateJobs

Expiration Date

Until further notice

Requirements

Minimum of 5 years of experience in paid search advertising focused on retail media networks
Minimum of 3 years in client-facing roles
Proven success managing paid search campaigns for enterprise-level accounts
Deep understanding of platforms like Amazon Advertising and Walmart Connect
Proficiency in Google Ads, Bing Ads, and other analytics tools
Strong analytical skills and the ability to provide actionable insights
Experience leading a team with a focus on mentorship
Excellent communication and interpersonal skills

Job Responsibility

Developing and implementing strategic paid search campaigns to drive performance and growth
Leading and managing a team of paid search specialists, providing guidance and mentorship
Collaborating with cross-functional teams to ensure alignment with client objectives
Analyzing campaign performance data for actionable insights
Overseeing the day-to-day execution of paid search campaigns, ensuring timely delivery and quality standards
Building and maintaining strong client relationships
Developing and presenting performance reports and recommendations to clients

What we offer

Healthcare, Dental, and Vision coverage
401k plan with matching
Paid Time Off (PTO)
Paid Company Holidays
Parental Leave

Fulltime

Offshore Pod Leads

We are currently seeking a Offshore Pod Leads to join our team in TBD, Andaman a...

Location

India , TBD

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

12+ years in data engineering with at least 5+ years of hands-on Informatica PowerCenter experience (mappings, sessions, workflows, transformations, parameter files, workflow monitor)
Strong proficiency in PySpark and Spark SQL for building production-grade ETL/ELT pipelines
Hands-on experience with Databricks (Spark clusters, notebooks, Jobs/Workflows, Delta Lake) — Databricks certification preferred
Solid understanding of AWS data services: S3, Redshift, Glue Data Catalog, IAM, CloudWatch
Experience migrating or re-platforming Informatica workloads to a modern data platform (Databricks, Spark, or cloud-native ETL)
Proficiency in SQL and familiarity with Redshift-specific SQL dialects and optimization patterns
Familiarity with Unity Catalog, Delta Live Tables, or similar data governance/pipeline orchestration frameworks is a strong plus
Experience with CI/CD tooling (Git, GitHub Actions, Jenkins, or similar) applied to data pipeline development
Proven track record leading a team of 4+ data engineers in a delivery-focused engagement or program
Strong analytical and problem-solving skills with the ability to work through ambiguous, undocumented legacy systems

Job Responsibility

Own the end-to-end technical design and implementation of the migration from the respective source platform to Databricks Lakehouse (Delta Lake, Unity Catalog, Databricks Workflows)
Conduct thorough assessments of existing ETL jobs — analyzing lineage, dependencies, transformation logic, scheduling, and data quality rules — prior to migration planning
Define migration patterns, reusable frameworks, and coding standards adopted across the pod
Architect scalable, cost-efficient pipelines using Databricks PySpark, Spark SQL, and Delta Live Tables (DLT) as appropriate
Make and document key architectural decisions (ADRs) with clear rationale and trade-off analysis
Drive adoption of software engineering best practices: version control (Git), CI/CD, unit testing, and code review within the pod
Directly lead a pod of 4–6 Data Engineers, providing technical mentorship, task assignment, code reviews, and unblocking day-to-day impediments
Manage sprint planning, backlog refinement, and progress tracking against migration milestones in close coordination with the Program Manager
Hold the team accountable for quality and velocity — proactively flag risks, scope changes, and dependencies before they become blockers
Conduct regular 1:1s and technical feedback sessions to support the professional growth of pod members

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Lead Developer – Amazon Connect

Job Description

Job Responsibility

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Lead Developer – Amazon Connect

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