Lead Designer Job at Made Tech (Bristol)

Job Description

Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We’ve built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery. Lead Designers at Made Tech are specialists in their design discipline(s). In this case, we’re looking for an expert practitioner in Interaction and Service Design who is able to coach, mentor and lead other designers within the Interaction and Service Design discipline at Made Tech. Success in this role means guiding the work of other designers within the Interaction and Service Design discipline to deliver positive outcomes.

Job Responsibility

Responsible to the Head of Interaction and Service Design or a UCD Principal
Hands-on design and design leadership for products and teams to assure the successful design and delivery of public services through technology
Acts as an interaction-and-service-design subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders
Takes an active role in the Service and Interaction Design community, leading on, developing, and sharing good practice
Influencing team shapes to balance profit, utilisation and client needs at all stages of delivery (Bid stage, project initiation, with ongoing regular review) and iteration)
Actively supports retention, hiring, and team quality
Mentoring and coaching within the design community and line management of other designers
Create a shared understanding of problems to solve and ideas to test
Make things real through storytelling and uncovering the ‘why’
Caring about design enough to make sure everyone can use public services
Make use of the Made Tech playbooks where they exist and support their development
Make public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society.
Assure the quality of design delivery across multiple teams.
Raise and manage delivery risks to prevent them becoming issues using clear mitigation and management plans
Introduce good habits for sharing and improving design work into teams.
Line management of designers
Support the hiring and onboarding of designers (contract and permanent)
Help define Made Tech design principles through delivering effective public services
Represent and advocate for user-centred design publicly and internally
Build relationships with clients, earning their trust and understanding their needs
Support the sales team to win new work by contributing and reviewing bids relating to UCD
Contribute to marketing materials (blogs, case studies, talks).

Requirements

Able to develop new and novel approaches to highly complex design challenges, based on fundamental interaction and service design principles
Act as a leader and advocate for the Interaction and Service Design practice internally and externally. Able to coach and mentor others, and define the interaction and service design standards which others will apply. Influences the organisation, clients, partners and peers on the contribution of interaction and service design
Develop a wide breadth of knowledge across the industry or business
Work is often self-initiated. Able to define an approach from first principles, and propose alternative ways to deliver
Fully responsible for meeting objectives on an engagement
Understand the relationship between interaction and service design, other disciplines, and wider client organisational requirements
Defines what ‘good’ interaction and service design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverables
Establish milestones and have a significant role in the assignment of tasks and/or responsibilities Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget
Lead on user and client collaboration throughout all stages of work. Ensures users’ needs are met consistently through each work stage.

What we offer

30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
Flexible Working Hours - we are flexible with what hours you work
Flexible Parental Leave - we offer flexible parental leave options
Remote Working - we offer part time remote working for all our staff
Paid counseling - we offer paid counseling as well as financial and legal advice
Flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan
Optional social and wellbeing calendar of events

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