Lead deployment coordinator

• Learning System Management: Utilize the LEAP Learning Management System to create, test, and deploy learning modules
• Stakeholder Coordination: Act as the primary point of contact (via Outlook and MS Teams) for stakeholders, managing expectations, addressing enquiries via Jira Service Desk, and providing high-quality responses
• Team Leadership: Lead and mentor a small team, setting clear priorities and fostering cohesion to achieve timely project outcomes
• Reporting & Data Analysis: Generate and distribute essential reports on training completion rates across the Agency
• Operational Support: Manage the enrollment of staff in both eLearnings and facilitated training sessions, contributing to the wider operational success of the Frontline Learning team

• Advanced Coordination: Exceptional ability to manage complex schedules, prioritize competing tasks, and meet tight deadlines in a dynamic setting
• Technical Proficiency: High level of competence in the Microsoft Office Suite and demonstrated experience working with Learning Management Systems (LMS)
• Problem-Solving & Judgement: Capacity for critical thinking to resolve issues as they arise and make sound, informed decisions under pressure
• Communication Excellence: Outstanding verbal and written skills for effective engagement with internal and external stakeholders across all levels
• Confidentiality: A strong commitment to discretion, ensuring the privacy and confidentiality of sensitive staff information
• Formal qualifications in Business Administration, Project Management, or Learning & Development (or equivalent practical experience) are highly regarded
• Only Australian Citizens are eligible to apply for this role

Previous, specific experience with LEAP (or a similar LMS) and the Jira Service Desk is a significant advantage

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