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Lead Data Support Analyst

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Location:
United Kingdom, Poole

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

41242.00 - 48520.00 GBP / Year
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Job Description:

We’re building a dependable, modern data service so RNLI data users can trust the information they use to make decisions quickly and safely. As Lead Data Support Analyst, you’ll own the day-to-day run and operation function for our data estate. You’ll lead our L1/L2 Data Service Desk, set service standards and SLAs, and drive continuous improvement so outages reduce and recoveries are faster. You’ll steward major incident recovery for data services and turn lessons into robust runbooks, knowledge articles, and platform improvements, working closely with Engineering, Integration, BI, IT Service Management, and key suppliers. You’ll oversee reliability and support for a modern stack that includes Power BI, Databricks, Azure Service Bus, SnapLogic, Gravitee, and observability tooling, ensuring monitoring and alerting are effective and common tasks are automated.

Job Responsibility:

  • Lead the L1/L2 Data Service Desk to meet or exceed agreed SLAs, ensuring disciplined incident, request, and problem management
  • Own and improve monitoring, alerting, and recovery procedures for Databricks jobs, Azure Service Bus queues/topics, SnapLogic pipelines, Gravitee gateways, and Power BI
  • Partner with Engineering, Integration, BI, Governance, Information Security, IT Service Management, and vendors to remove root causes and prevent recurrences
  • Drive automation of common tasks and improvements to observability tooling

Requirements:

  • Experience leading data or IT service desks, ideally with ITIL or similar frameworks
  • A strong understanding of incident, problem, and change management in complex environments
  • Practical knowledge of data platforms such as Power BI, Databricks, Azure Service Bus, SnapLogic, and API gateways
  • The ability to write clear documentation and communicate calmly under pressure

Nice to have:

Familiarity with scripting or automation tools

What we offer:
  • Competitive pension scheme
  • Flexible working and a culture that values work-life balance
  • 26 days’ annual leave plus bank holidays
  • Life assurance
  • Excellent health and dental cash plan

Additional Information:

Job Posted:
December 13, 2025

Expiration:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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