Job Description:
As a D365 CRM Lead Functional Consultant you can expect to... Conduct meetings/workshops with subject matter experts and other stakeholders; Create requirements documents, fit-gap analysis, test plans, training materials, and manage product backlogs; Be responsible for risk assessment, as-is and to-be processes, and gap fit verification; Provide business process consulting to help define the problem, propose and create the solution; Lead discussions with the client and project teams during the Project Design meetings; Lead train-the-trainer sessions for the configured client solution; Guide teams on project processes, deliverables and contribute to the proposal development, client training and internal capability building, as well as help detail the project scope; Define the design sessions and workshop agendas and meetings; Perform advanced configuration and customization of the Dynamics 365 solution, test functionalities, create workflows and manage security roles/privileges to meet cross functional requirements; Work with clients to develop new business processes that leverage D365 CRM best practices; Provide advisement to client key users who are responsible for managing and delivering CRM related services to their teams; Use proven methodologies to deliver successful projects, including industry best practices; Ensure that there is a formal process in place for testing and issues resolution; Drive the team to resolve all issues identified during the testing and QA phases. Sound interesting? If so, you'll have... Bachelor degree required in Computer Science, Business Administration, MIS or related field; 8+ years of experience implementing recent versions of D365 CRM; 8+ years of consulting experience working in a client-facing role; Deep understanding of the functional capabilities and limitations of D365 CRM; Hands-on experience with multi-phase, enterprise-wide D365 CRM implementations; Proficiency in requirements analysis while utilizing techniques such as User Stories, Use Cases, Prototypes, Interviews, and Storyboards; Experience with Agile methodologies and capable of mapping User Story definitions to functional solutions, as well as defining user acceptance criteria; Strong analytical, presentation, documentation, and inter-personal skills; Ability to travel to client sites as necessary; Candidates with experience implementing D365 Customer Insights & Journeys preferred, but not required. You're great at... Multitasking, being flexible & paying close attention to detail; Working in a highly collaborative team environment; Configuring, customizing & designing solutions; Leading a Functional Team on a project ensuring best practices and approaches are maintained; Holding yourself and your team accountable for delivering the highest quality work; Diagnosing and troubleshooting complex D365 CRM issues with creative solutions; Resolving client conflicts and/or escalated issues while maintaining composure in a stressful situation; Learning new concepts quickly and thoroughly. Physical Requirements: This is a sedentary position that primarily involves sitting/standing. You can expect to: Remain in a stationary position, often standing or sitting for prolonged periods; Work on a computer and look at a computer screen for prolonged periods; Move about to accomplish tasks or moving from one worksite to another; Communicate with others to exchange information via telephone, email, instant messaging tools and video conferencing; Perform repeat motions that may include the wrists, hands and/or fingers (i.e. typing on a keyboard, using a computer mouse, etc.); Assess the accuracy, neatness and thoroughness of the work assigned; Travel by airplane, train, or automobile to client sites to perform sedentary work as outlined above. The Perks We offer competitive pay with and performance-based bonus. Our employees also enjoy unlimited time off and a flexible and affordable benefits program designed to help you be and stay well, including: medical, dental & vision coverage, flexible spending accounts, health reimbursement account, and a 401(k) plan with a company match. Additionally, you'll have the benefit of working alongside enthusiastic and energetic teammates in a dynamic and thriving environment. HSO is an Equal Opportunity Employer. Apply now!
