Lead, CX Knowledge Management Job at Aura

Commissioning CX Manager

Location

Salary:

Not provided

AM Technical Solutions

Expiration Date

Until further notice

Requirements

Willingness to travel
Degree qualified with appropriate experience or equivalent
Chartered Engineer status or working towards
Fully conversant with ASHRAE testing levels 1-5
Understanding of BSRIA and CIBSE guidelines
Understanding of relevant British and European standards
Excellent interpersonal and communication skills
Financial management/reporting
Sound working knowledge of contracts (desirable but not essential)
Understanding of equipment tagging systems

Job Responsibility

Lead a team of commissioning managers across diverse projects in the data center sector
Represent the company at meetings with customers, professional teams, and contractor teams as required
Ensure effective systems of internal control and delegation for risk and performance monitoring analysis
Make day-to-day decisions on project progress, resourcing, and provide advice directly to clients
Review project status advised by internal and external parties, modifying schedules or plans as required
Manage and plan resources for site attendances and witnessing across all projects
Manage the review process for design drawings, specifications, and technical submittals to produce a commission-ability review
Manage the review process for commissioning Tech Subs for technical content and contract compliance, organizing workshops for sign-off
Ensure all project deliverables are agreed upon and effectively managed
Manage the production of commissioning plans, programmes, and project test documentation

Oec/icm Senior Developer

The team is looking to hire an experienced Oracle Engagement Cloud Developer – d...

Location

India

Salary:

Not provided

SoftClouds

Expiration Date

Until further notice

Requirements

3-5 years of experience in implementation in OEC with strong CRM background
Must have worked in 3 full project lifecycles of OEC implementation
You should be well-versed in CPQ, Salesforce, CRM, and ERP architecture.
3+ years of experience functioning as an Oracle Engagement Cloud Developer.
Understand key concepts/modules like account management, contact management, lead management, campaign management, opportunity management, service request, territory rules, etc.
Expertise in job roles and duties for data security and access privilege.
Experience in application extension/configuration, ex. create/modify fields, triggers, object workflows, global functions, etc.
Should have strong knowledge of data migration from Other CRM products (Salesforce, CRM OD, etc.) to Oracle Engagement Cloud.
Experience in enterprise application integration is preferred – EBS, JD Edwards, ERP Cloud, CPQ, Eloqua.
Good knowledge of Groovy scripting.

Job Responsibility

Responsible for configuring and customizing Oracle Sales Engagement Cloud according to user requirements under the guidance of the System Integrator
Develop and maintain solutions to ensure that the Oracle Cloud CRM system meets the needs of the organization in terms of functionality and quality.
Help automate and streamline delivery using our manual and test automation framework.
Responsible for building solutions to extract, transform and load data from legacy cloud and on-premise CRM to the corresponding Oracle Cloud environments.
Maintain multiple user roles, hierarchy, security, profiles, workflow rules, etc.
Participate in cross-functional teams that address strategic business, integration issues involving CRM and service operations.
Implementing and managing various complex sales, marketing, and services business processes within multiple Org using Oracle CX product suite.
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.

Customer Experience Enablement Leader

As our customer base expands across regions and industries, we are committed to ...

Location

United States , New York

Salary:

205000.00 - 240000.00 USD / Year

Notion

Expiration Date

Until further notice

Requirements

Proven experience (8+ years) in CX enablement, support operations, or customer experience management, preferably in a high-growth SaaS, AI, or technology environment
Demonstrated success creating and scaling customer support training programs and knowledge management systems for both internal and BPO/vendor teams
Deep familiarity with CX knowledge management best practices, including content strategy, knowledge base architecture, and self-service enablement
Hands-on experience managing Learning Management Systems (LMS) and enthusiasm for leveraging new tools and AI technologies to improve team effectiveness
Strong analytical and problem-solving skills with a data-driven approach to measuring and improving core CX metrics (CSAT, time to resolution, agent productivity, etc.)
Exceptional communication, stakeholder management, and cross-functional collaboration abilities
Experience working across global offices and optimizing for cultural nuance in customer experience and training
Track record of coaching and developing high-performing teams
You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

Job Responsibility

Lead the CX Enablement function for User Operations, setting vision and strategy for internal learning, training, knowledge management, and launch readiness across all support channels
Build and grow a high-performing team—recruit top talent, run regular 1:1s and development conversations, and establish clear role expectations and career pathing
Provide strategic guidance and support to a team of instructional designers as they deliver scalable training programs for internal and outsourced support agents, ensuring readiness across technical, billing, and account access scenarios
Oversee the development and maintenance of CX knowledge bases and playbooks, leveraging industry best practices to ensure content is accurate, up-to-date, and easily accessible
Leverage AI workflows to drive CX-wide efficiency by automating repetitive tasks, synthesizing information across documents, and streamlining operational processes
Track, report, and drive improvements in core CX metrics, tying them directly to existing enablement programs and partnering with Direct Support regional leaders and vendor operations teams to implement targeted enablement interventions
Manage sprint planning, prioritization, and the enablement budget (training, tools, contractors), driving operational excellence and making thoughtful trade-offs between strategic bets and urgent needs
Develop a framework for CX launch readiness and coach the team to execute it—defining standards, unblocking cross‑functional dependencies, and ensuring the team has the resources and support to deliver
Coach, mentor, and develop a high-performing, high-trust team, fostering a culture of collaboration, candid feedback, and operational excellence

Fulltime

Oec/icm Architect

The team is looking to hire an experienced Oracle Engagement Cloud Developer – d...

Location

India

Salary:

Not provided

SoftClouds

Expiration Date

Until further notice

Requirements

6-8 years of experience in implementation in OEC with strong CRM background
Must have worked in three full project lifecycles of OEC implementation
7+ years of experience functioning as an Oracle Engagement Cloud developer
Understand key concepts/modules like account, contact, lead, campaign, opportunity management
service request, territory rules, etc.
Expertise in job roles and duties for data security and access privilege
Experience in application extension/configuration, e.g. creating/modifying fields, triggers, object workflows, global functions, etc.
Should have strong knowledge in data migration from other CRM products (Salesforce, CRM OD, etc) to Oracle Engagement Cloud
Experience in enterprise application integration is preferred: EBS, JD Edwards, ERP Cloud, CPQ, Eloqua
Good knowledge of Groovy scripting

Job Responsibility

Responsible for configuring and customizing Oracle Sales Engagement Cloud according to user requirements under the guidance of the system integrator
Develop and maintain solutions to ensure that the Oracle Cloud CRM system meets the needs of the organization in terms of functionality and quality
Help automate and streamline delivery using our manual and test automation framework
Responsible for building solutions to extract, transform and load data from the legacy cloud and on-premise CRM to the corresponding Oracle Cloud environments
Maintain multiple user roles, hierarchy, security, profiles, workflow rules, etc.
Participate in cross-functional teams that address strategic business, integration issues involving CRM and service operations
Implementing and managing various complex sales, marketing, and services business processes within multiple org using Oracle CX product suite
Demonstrated ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally

Knowledge Specialist - Customer Experience

As a Knowledge Specialist at Bark, you will play a critical role in empowering b...

Location

India , Bengaluru

Salary:

Not provided

Bark

Expiration Date

Until further notice

Requirements

3+ years of experience in a content or knowledge role within the contact centre or CX industry
Exceptional written communication skills with strong spelling, grammar, and attention to detail
Proven ability to create straightforward, structured content for both internal and external audiences
Strong organisational and documentation skills, with comfort managing multiple sources of truth and version control
Experience working with knowledge management systems (e.g., Zendesk) and Google Suite (including Google Sites)
The ability to translate complex information into simple, actionable guidance
Ability to collaborate across departments and influence without authority
A deep understanding of customer experience operations, workflows, and standard support channels
A proactive mindset, a high level of accountability, and a passion for enabling others through great content

Job Responsibility

Documentation Management: Own and maintain all internal knowledge and documentation, including SOPs, agent workflows, and process guidance
Knowledge Base Optimisation: Manage and continuously improve the internal knowledge base to ensure content is accurate, well-structured, and easy to navigate
Agent Communications: Prepare agent briefings on new features, product releases, policies, and cross-functional updates to keep all CX teams aligned
Quality Alignment: Collaborate with the Training Lead and Quality Analysts to ensure content reflects the latest information, standards, and processes
Helpcenter Ownership: Own the Helpcenter, including FAQs and how-to articles, ensuring content is customer-friendly, accessible, up-to-date, and aligned with our brand voice
Response Optimisation: Maintain and optimise macros, canned responses, and support templates used by the CX team
AI Support: Collaborate with CX Ops to deliver the appropriate content for AI agents and automations, ensuring accurate and efficient customer resolution
Reporting & Updates: Support the creation of content for monthly CX updates and All-Hands meetings to clearly communicate key insights and information
Feedback Loops: Partner with CX Ops to deliver actionable feedback to product and engineering teams regarding customer friction or content gaps
Trend Analysis: Regularly review contact reasons to identify trends, propose improvements, and reduce customer effort

What we offer

Flexible working policy with India office located in CBD Bangalore
Insurances - Family Floater Mediclaim, Employee Personal Accident and Employee Term Life
Personal annual L&D Budgets to spend on your development
Enhanced Cult.fit membership for all employees with access to mental health courses and fitness classes
Fully stocked snacks in pantry, Quarterly All-site Socials
Being at the forefront of an industry with new and exciting problems to solve

Fulltime

Delivery Head

SoftClouds is looking for a Delivery Head who is passionate about delivering exc...

Location

India

Salary:

Not provided

SoftClouds

Expiration Date

Until further notice

Requirements

Minimum of 15+ years of technology consulting experience with a leading multinational consulting firm
Demonstrated experience in leading multiple high-performance teams across multiple technologies/clients
Demonstrated ability to help teams achieve delivery outcomes and quantifiably improve delivery metrics
Expert understanding and usage of Agile and Waterfall methodologies Experience in bending the methodology to resolve project issues
Direct experience in the fields of Oracle CX, Salesforce CRM, application development, database management, AWS, IaaS, PaaS, iPaaS
Deep solutioning knowledge in Salesforce Automation (SFA), Customer Service Automation, Marketing Automation, Field Service Automation, Knowledge Management, and eCommerce
Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
Strong organizational skills, and ability to work independently and manage multiple projects simultaneously
Ability to work across multiple time zones and balance multiple priorities
Career experience and prior growth through client support and advisory technical role (solution architect, system administrator, technical account manager, or equivalent)

Job Responsibility

Own and manage the delivery organization for success
Strengthen delivery practices with Agile/Waterfall and any other relevant development methodologies and build capabilities within the teams
Own the delivery governance with customers and connect with them on a regular basis in building confidence and working towards their success
Work closely with client partners, sales teams and pre-sales teams on the RFPs, proactive proposals, commercial estimates and enabling delivery team readiness
Monitor resources for high utilization and billability
Create and maintain required tools to track project profitability in real time
Consistently and clearly communicate project status issues, concerns, and risks to SoftClouds USA and company leadership
Be comfortable stepping into challenging projects and turning them around into successes
Understand resource needs and partner with HR/Ops to grow the resource pool
Balance project and resource needs against financial constraints

Client Director - Partners

The Client Director is responsible for the strategic development and long-term r...

Location

United Kingdom , London

Salary:

Not provided

Sabio Group

Expiration Date

Until further notice

Requirements

Extensive B2B enterprise sales experience with at least 10 years managing major strategic accounts
Demonstrable success in growing a single large account through insight-led, consultative selling
In-depth understanding of cloud contact centre solutions, customer experience transformation, and digital innovation
Proven track record of commercial negotiation, complex deal structuring, and multi-stakeholder engagement
Educated to degree level or equivalent experience in business, sales, or a technology-related field

Job Responsibility

Serve as the single point of contact for a flagship client, managing all aspects of the commercial relationship
Build and sustain executive-level relationships, understanding strategic drivers to identify where Sabio can add long-term value
Drive growth by positioning Sabio as a trusted partner for innovation, digital transformation, and operational efficiency
Develop and execute a robust, insight-led account plan aligned to Sabio's revenue and margin targets
Manage a high-quality pipeline across the full breadth of Sabio's products, services, and IP
Lead the pricing, win strategy, and commercial negotiation of complex, high-value contracts
Create proactive demand through tailored value propositions linked to the client's key priorities
Lead solution design with internal presales, consultancy, and delivery teams to ensure client needs are met
Support adoption of new technologies, helping the client transition to cloud-based and digital-first architectures
Act as the voice of the client internally, influencing Sabio's go-to-market approach and ensuring aligned delivery

What we offer

Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)
LinkedIn Learning

Head of Customer Service - Global

As we scale across Southeast Asia and beyond, Cogoport’s mission is to transform...

Location

Singapore , Singapore

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

MBA from a reputed institution (Bachelor’s in Business or Engineering preferred)
10+ years in service leadership roles across customer operations, success, or support
At least 3 years in logistics, freight forwarding, or international supply chain experience (preferred)
Deep knowledge of CX design, service operations, and contact center management
Lean Six Sigma Black Belt certification preferred
strong track record of process optimization
Visionary yet execution-driven — someone who can scale from 0 to 1, then 1 to 100
Strong communicator, people leader, and cross-functional collaborator
Empathy-first mindset paired with data-driven decision-making

Job Responsibility

Own the strategy and execution of the entire Customer Service function across Southeast Asia
Build and lead a high-performing team spanning Booking Desk, Documentation Control, and Escalation Management
Set and improve KPIs including CSAT, NPS, First Response Time, Resolution SLA, and Retention Rate
Implement Lean, Six Sigma, and automation best practices to remove inefficiencies and scale effortlessly
Drive cross-functional initiatives with Product, Ops, Tech, and Sales to ensure end-to-end customer satisfaction
Create structured escalation management and issue resolution frameworks with internal and external stakeholders
Monitor VOC (Voice of Customer) insights and use them to refine playbooks, process flows, and journey maps
Represent Customer Success in leadership meetings and proactively drive product/process improvements based on service feedback

What we offer

A leadership seat to design and scale customer service across Southeast Asia
Access to digital customer experience tooling and automation infrastructure
A global team culture that values experimentation, empathy, and ownership
Fast-paced environment with autonomy to build and lead from the front
A chance to transform how customers experience global logistics — and build a legendary service organisation

Fulltime

Lead, CX Knowledge Management

Aura

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 13, 2026

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Job Description:

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Job Posted:March 13, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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