Lead, Customer Success Job at Dataroid (Istanbul)

Job Description

Join us on our exciting journey at Dataroid, the award-winning digital analytics and customer engagement platform! Dataroid empowers leading brands to enhance every individual customer experience through deep customer insight, data science modelling, and omnichannel marketing. As Turkey’s fastest-growing data analytics platform, we embrace challenges, explore new technologies, and aim to impact industries globally by helping businesses harness data to create seamless customer experiences. At Dataroid, our developers drive innovation, staying ahead of technology trends to deliver simple and seamless solutions. Already used by leading enterprises in finance, airlines, and retail, Dataroid reshapes the experience of over 120 million users. We are looking for an energetic, ambitious and inspiring Lead, Customer Success who will be responsible for building relationships, understanding customer trends, hitting annual targets and leading our big data analytics and customer engagement platform, Dataroid in the right direction.

Job Responsibility

Develop a deep understanding of our analytics and engagement platform and execute strategic plans that maximize customer growth in global and local markets
Lead and mentor the Customer Success team, ensuring best-in-class service delivery, technical excellence, and continuous development of team members
Build and maintain strong, long-term relationships with clients through proactive support, value-driven communication, and a consultative approach
Work closely with customers to co-create successful use cases that demonstrate business value and support growth
Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies
Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer
Collaborate with product development teams to prioritize and shape the product backlog
Take end-to-end ownership of customers and serve as a single point of contact on customer priorities and troubleshooting and ensure customer issues are resolved
Collaborate with the engineering and product team to set up or configure our software platform as per customers’ requirements
Collaborate with account and business development teams to support market expansions and revenue growth

Requirements

6 to 10 years’ of experience in a Technical and/or Business Support function (B2B) dealing with data analysis
Proven experience in leading and inspiring customer-facing teams
Strong data analytics interpretation skills combined with a consultancy mindset to translate insights into customer growth strategies
Strong knowledge of technology, digital and innovation
Knowledge of analytics market, data infrastructure, and Mobile Apps development environments, frameworks, and tools
Familiarity with digital & performance marketing, web & app analytics is preferred
Experience working with, and managing stakeholders, and high-value enterprise customers
Excellent listening, negotiation, and presentation skills
Team player with good interpersonal skills
Passion for supporting client’s growth through digital insights and engagement strategies
Desire to work in a dynamic and fast-moving startup environment

What we offer

private health insurance
company-supported pension plans
meal vouchers
commute assistance
remote work benefits
a paid day off for your birthday
flexibility of adaptable working hours
online events
inspiring guest speakers
office snacks
a culture that limits unnecessary meetings
access to premier online learning platforms like Udemy
digital libraries
tailored training programs
happy hours
workshops
seasonal celebrations

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