Lead Customer Success Manager Job at Harrington Starr (London)

Customer Success Manager

At Cogoport, Customer Success Managers are the first point of contact for busine...

Location

India , Gurgaon

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

4+ years of experience in B2B inside sales, customer success, logistics
strong commercial acumen — ability to negotiate pricing, margin, and urgency
hustler mindset — proactive, organized, and customer-obsessed
fluency in English and Hindi (regional language skills a bonus)
bachelor's degree (Commerce, Business Administration, Logistics preferred)
familiarity with INCOTERMS, HS Codes, container types is an advantage

Job Responsibility

handle inbound and outbound customer leads, understand shipping needs, and consult on solutions
share freight quotations and rate comparisons to drive informed decision-making
negotiate with customers to close shipments profitably
follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn
manage booking handovers to Operations team with complete documentation
maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time
achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets
build customer relationships by understanding business models, seasonal patterns, and freight requirements

What we offer

opportunity to own customer relationships and directly impact global trade
sales coaching, enablement programs, and structured onboarding
transparent performance-linked incentives with uncapped earning potential
career progression into City Growth Lead

Fulltime

Customer Success Manager

At Cogoport, Customer Success Managers are the first point of contact for busine...

Location

India , Ahmedabad

Salary:

Not provided

Cogoport

Expiration Date

Until further notice

Requirements

4+ years of experience in B2B inside sales, customer success, logistics
strong commercial acumen — ability to negotiate pricing, margin, and urgency
hustler mindset — proactive, organized, and customer-obsessed
fluency in English and Hindi (regional language skills a bonus)
bachelor's degree (Commerce, Business Administration, Logistics preferred)
familiarity with INCOTERMS, HS Codes, container types is an advantage

Job Responsibility

handle inbound and outbound customer leads, understand shipping needs, and consult on solutions
share freight quotations and rate comparisons to drive informed decision-making
negotiate with customers to close shipments profitably
follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn
manage booking handovers to Operations team with complete documentation
maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time
achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets
build customer relationships by understanding business models, seasonal patterns, and freight requirements

What we offer

opportunity to own customer relationships and directly impact global trade
sales coaching, enablement programs, and structured onboarding
transparent performance-linked incentives with uncapped earning potential
career progression into City Growth Lead

Fulltime

Customer Success Manager

Customer Success Managers at PagerDuty are responsible for ensuring that our cus...

Location

United Kingdom , London

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Previous experience in a customer facing role such as Customer Support or Customer Success
Previous experience working to support a highly technical product
Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars
Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information
Have excellent presentation, written and verbal communication skills
Have proven time management skills with the ability to prioritize tasks
Work well under pressure, are a results oriented individual, and you are a team player
Salesforce experience
3 or 5 years of experience

Job Responsibility

Assist assigned customer with on-boarding, configuration and ongoing product adoption
Partner with Sales to create an engagement strategy
Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities
Reach out to customers and address where they are not fully utilizing the product
Identify accounts that are likely to churn using product data, queries and information to support your analysis
Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts
Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back
Make your customers wildly successful at the work they do by leveraging the PagerDuty platform

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Customer Success Manager

Customer Success Manager role at a vibrant media company in Chesterfield, focusi...

Location

United Kingdom , Chesterfield

Salary:

30000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Strong background in customer service or account management
Organised individual
Confident communicator
Skilled negotiator
Enjoy building relationships and solving problems

Job Responsibility

First point of contact for valued clients
Providing outstanding customer service and support
Acting as the main liaison for client queries and requests
Monitoring contract renewals and leading contract negotiations
Supporting the onboarding process for new clients
Keeping the CRM system up to date

What we offer

Company bonus scheme
Free parking on site
25 days holiday plus bank holidays
Extra day off for your birthday
Option to buy and sell holidays

Fulltime

Principle Customer Success Manager

The Principal Customer Success Manager is aligned at the customers' key stakehol...

Location

United Kingdom , London

Salary:

Not provided

PagerDuty

Expiration Date

Until further notice

Requirements

Experienced professional with 5-10 years relevant industry expertise
Experience building business value ROI models
Working knowledge in a SaaS business model
Strong knowledge of PagerDuty product and platform features and capabilities is highly desired
Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
Ability to travel to client sites as necessary

Job Responsibility

Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations
Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities
Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth
When appropriate, recommend additional expert services needed to drive success
Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
Represent the voice of the customer to inform our sales process or product roadmap
Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer

What we offer

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent

Fulltime

Senior Customer Success Manager

The Senior Customer Success Manager will work with Enterprise clients to oversee...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

5 + years of experience in Customer Success or a related corporate role, with a focus on managing complex relationships, particularly with large Enterprise clients
Skilled in navigating dynamic, high-growth environments, with the ability to work independently, manage competing priorities, and adapt to ambiguity
Strong problem-solving and critical thinking abilities, with a proactive approach to identifying solutions and driving outcomes
Collaborative and influential, able to work across functions, build alignment without direct authority, and thoughtfully challenge existing processes when needed
Understanding of marketing and sales messaging principles, and a strong commitment to supporting both client and participant success

Job Responsibility

Lead end-to-end program delivery for a portfolio of Enterprise clients, acting as the primary point of contact from post-sale through completion, and coordinating global efforts when multiple CSMs support the same account
Build strong client relationships by understanding their goals, addressing program-related needs, and partnering with Sales and internal teams (e.g., Solutions, Coaching, Product, Finance) to support growth and success
Drive strategic insights and reporting, aligning data and coach insights to client objectives, preparing business reviews, and encouraging engagement with EZRA’s reporting tools
Manage revenue planning and tracking, including oversight of prepay balances, contribution to revenue recognition targets, and ensuring invoicing accuracy
Use systems and tools to support program delivery, including project management platforms, data intake forms, and coordination with Finance for billing execution
Support internal enablement by mentoring team members and contributing to process improvements that enhance the client and participant experience

What we offer

Your Own World-Class Coach to help you grow personally and professionally
Coaching for Friends and Family because coaching is a gift worth passing on
Charity Days to support causes close to your heart - because doing good feels good
Learning Budget to fuel your curiosity
Weekly Wellbeing Hour just for you
Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience in IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in Observability, Process Automation, Patching, AIOps
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills
Ability to perform proactive problem management, issue resolution, and manage customer expectations
Ability to quickly learn and certify newer technologies

Job Responsibility

Drive adoption of OpsRamp products and best practices with customers
Manage technical health of Enterprise/GSI/OEM clients
Own structured adoption and outcomes leading to value realization, expansion, and growth
Work with customers' technical/operational decision-makers to identify and prioritize business problems
Define KPIs and use cases
Plan technical strategies and build solutions
Design solution and architecture
Serve as trusted partner for customer on use-case and product functionality
Lead customers in application of OpsRamp products and services
Perform health checks during customer success engagement lifecycle

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Unconditional inclusion and flexible work arrangements

Fulltime

Principal Customer Success Manager

The Customer Success Architect position is a technical champion within the Custo...

Location

United States , New York

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

10-15 years experience, preferably in the IT management (ITOM)/APM fields
At least 5+ years experience in senior customer-facing positions as an Implementation Architect, Service Delivery Architect, or Lead Solution Architect
In-depth knowledge and hands-on experience in one or more of the following: Observability, Process Automation, Patching, AIOps
An in-depth understanding of infrastructure management and intelligent automation is preferred
Familiarity with cloud-native design patterns, microservices, and modern web-scale architectures
Excellent written and oral communication skills, analytical, self-motivated, and quick on-the-job learning skills
Effectively multitask between initiatives with minimal oversight and provide a positive customer service attitude.

Job Responsibility

Being the trusted partner for the customer on use-case and product functionality
Lead customers in the application of OpsRamp products and services offerings to meet their Business Outcomes
Develop a deep understanding of OpsRamp IT Operations Platform, architecture, and its capabilities through training and hands-on experience
Build on the technical design and architecture developed during the implementation phase to maintain a point-in-time architecture for each customer
Serve as an important source for information regarding the customer’s technical needs and provide customer feedback
Perform and own the health checks during the customer success engagement lifecycle in a client environment
Understand and document client use cases and build best practice enablement and content packs for the various use cases
Track support and feature requirements and interface with the Product and Engineering team where required
Establish technical authority quickly with executive technical customer stakeholders
Invest time in documenting best practices, capturing and disseminating knowledge, and other initiatives.

What we offer

Flexibility to manage work and personal needs
Health and emotional wellbeing support
Personal and professional development programs
Unconditional inclusion
Career growth and skill application programs.

Fulltime

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Lead Customer Success Manager

Job Description

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