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Lead Customer Success Manager – AI-Native / Equity / SaaS / Player-Coach

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Sales Talent Inc

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Location:

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Category:
Sales

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Contract Type:
Not provided

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Salary:

115000.00 - 150000.00 USD / Year
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Job Description:

A Series A AI-native SaaS company — backed by the founders of Gainsight and Freshworks and led by a CEO with two successful exits — is hiring a Lead CSM to serve the wave of enterprise and mid-market customers choosing their platform over Seismic and Highspot following the landmark industry merger. If you measure success in pipeline lift and win rate improvement, not health score colors and QBR decks, keep reading.

Job Responsibility:

  • Own a portfolio of marquee and strategic accounts end-to-end
  • Coach one direct report and shape the CS playbook
  • Lead executive business reviews framed around customers’ board commitments
  • Be the internal voice of the customer across sales, product, and engineering
  • Help build the CS operating model, health score, and intervention protocols

Requirements:

  • 3–5+ years in customer success in B2B SaaS — with strategic mid-market and enterprise account ownership and real NRR/GRR responsibility
  • Revenue enablement, sales tech, or GTM tech experience strongly preferred
  • Player-coach experience or clear readiness
  • Startup experience — has built without a net
  • AI-native — AI has changed how you work
  • Sales or pre-sales background before CS a strong plus
  • Active CS community presence a plus

Nice to have:

  • Player-coach experience or clear readiness
  • Startup experience
  • AI-native
  • Sales or pre-sales background before CS
  • Active CS community presence
What we offer:
  • Equity
  • 401k
  • Health, dental, and vision insurance
  • Flexible PTO
  • Travel expenses covered for customer onsites, conferences, and team events

Additional Information:

Job Posted:
May 15, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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