Lead Customer Solutions Design Specialist

• Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies
• Manage the delivery of the technical direction and helps determine the optimum solution design for customers
• Manage the review and validation processes for both new developments and in-life products and services
• Drive improvement of design and delivery capabilities for end-to-end technical solutions
• Manage the customer solution design engagement and statement of work creation, including any 3rd party deliverables
• Facilitate the development of strong customer relationships at the senior level
• Drive consistency in architecture and technical processes
• Undertake customer migration planning and implementation
• Resolve complex solution and service issues, leads root cause analysis, troubleshooting and escalation
• Pursue the identification of potential risks and the implementation of controls and mitigations
• Ensure the delivery of thought leadership in complex bids and agreeing strategic approach as part of customer solution design

• Strong stakeholder management skills
• Ability to lead and motivate especially when a project may prove challenging
• Be a team player by supporting colleagues and sharing knowledge
• Provide technical consultancy from Service Towers/Specialist Design Teams
• Collaborate with wider teams such as Pre-Sales, Project Management and Support
• Understand post-sale customer requirements as outlined by Pre-Sales
• Provide technical support and accountability throughout the implementation life cycle
• Experience within Experience in Low level design
• Develop trusted customer relationships and deliver outstanding customer experience
• Ownership and accountability of risks deploying relevant mitigations
• Experience of working with the following technologies at an expert level: Cisco WAN/LAN Ideally at CCNP level and above
• Knowledge of Data Centres
• Experience of leading others for Right first time deployments and designs
• Expert knowledge in Wireless would be desirable

Expert knowledge in Wireless

• 10% on target annual bonus
• BT Pension scheme, minimum 5% employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• Huge range of flexible benefits including Cycle to Work, Healthcare, Season Ticket Loan, Electric Vehicle Salary Sacrifice
• 25 days annual leave (not including bank holidays), increasing with service
• Equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks paid carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100’s of retail discounts including the BT shop