Lead, Customer Service

• Perform order entry into ERP (JDE) for order to cash transactions, including sales orders, return orders, discount/mark up orders, and rental expenses, among others
• Establish and maintain daily communication channels with commercial and marketing teams to ensure a seamless flow of information and teamwork
• Supervise and manage KPI and make vital adjustments to meet goals, always striving for efficient operational performance
• Stay up to date with relevant regulations and develop operational procedures to ensure compliance
• Effectively communicate and resolve system issues with the global team, both in day-to-day troubleshooting and during system upgrade projects
• Lead projects related to delivery and commercial operations, taking ownership of planning, execution, and providing support to team members under the mentorship of the Fulfillment Manager
• Supervise and mentor team members, providing regular feedback and mentorship through ACE check-ins to drive individual and team growth

• Deep knowledge of order to cash processes, with a proven track record of successfully performing order taking transactions in a customer service role within a manufacturing environment
• Experience in leading a team and performing work as a leader, demonstrating strong leadership and interpersonal skills
• A dedication to accuracy and a commitment to constantly improving efficiency, to ensure that processes are streamlined for outstanding outcomes
• Flexibility to adjust communication style for diverse audiences
• Strong presentation and facilitation skills, enabling effective partnership and knowledge sharing
• Basic English skills (writing, reading, and speaking) to effectively connect with distributed team

Pharmacist license