Lead Customer Service Specialist, Robert Half

Robert Half

Location:
United States, Edina

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half is looking for an exemplary Lead Customer Service Specialist to coach our client's staff to deliver exceptional customer service. The Lead Customer Service Specialist will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records.

Job Responsibility:

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback
Strategizing and monitoring the daily activities of customer service operations
Assisting customer service staff with duties where required
Training staff in areas of customer service and company policies
Investigating and solving customer service complaints
Maintaining documentation pertaining to customer service department activities
Performing additional duties where needed

Requirements:

High school diploma, GED, or suitable equivalent
2+ years of work experience in a similar position
Proficient knowledge of customer service, and standard office practices and procedures
Proficient computer skills
Proficient standard office equipment skills
Outstanding communication skills, both written and verbal
Strong people skills
Excellent phone etiquette
Outstanding organizational skills

What we offer:

medical
vision
dental
life and disability insurance
401(k) plan

Additional Information:

Job Posted:
June 07, 2025

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Lead Customer Service Specialist