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Mr. Handyman Logo Mr. Handyman · Customer Service

Lead Customer Service Representative

United States, Boulder Employment contract 22.00 - 24.00 USD / Hour · Job Posted June 03, 2026
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Job Description

Looking for a strong Lead Customer Service Representative in our Lafayette office off 287, to handle phones and communications with our customers. Answering questions, completing estimates with the owner, scheduling work in our service focused repairs and renovations company. Consistent Upbeat, positive attitude is a must! Are you ready to join a team that provides excellent service and value to our customers? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office, with a strong attention to detail.

Job Responsibility

  • Lead management and Scheduling – inbound and outbound customer communications while organizing work and managing schedules for Service Professionals
  • Making Recommendations and Managing Expectations with Customers – communicate with customers to guide them through projects and assist with managing expectations
  • Create Life-Long Customers – deliver a great experience that wows every customer
  • A variety of office duties.

Requirements

  • Live within the area
  • Prior Customer Service Experience
  • Solving problems must come easily to you
  • Complete a background check
  • Professional communication and phone skills
  • Positive and upbeat attitude with customers and co-workers
  • Ability to take initiative, and apply knowledge of one situation, in solving the next.

Nice to have

Prior experience with Service Titan or a Customer Service software a PLUS!

What we offer

  • Competitive pay at $22 to $24 an hour
  • Vacation Pay
  • Holiday Pay
  • Sick Pay
  • Advancement and growth opportunities
  • Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
  • Pride that comes with applying skills in a challenging and varied work environment
  • The opportunity to wow customers with a best-in-class customer experience and solutions.
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