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Lead Customer Service Representative

https://www.circlek.com Logo

Circle K

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Location:
United States of America , Mcminnville

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

15.05 USD / Hour
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Job Description:

Lead Customer Service Representative position at a Circle K store. The role involves providing excellent customer service, maintaining store facilities, merchandising, sales and financial controls, supervising staff, security controls, and administrative duties.

Job Responsibility:

  • Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner
  • Greets customers as they enter the area and thanks customers as they leave
  • Gives assistance and offers suggestions or recommendations to the customer
  • Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold
  • Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
  • Reports to work on time and follows the dress and appearance code
  • Facility Condition: Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties
  • Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out
  • basic upkeep and cleaning of all equipment in stores
  • Inspects store facilities and equipment for safety, cleanliness, and proper working order
  • Contacts maintenance for repair when needed
  • Merchandising: Completes build-to’s for ordering/purchasing merchandise
  • Receives and verifies vendor deliveries
  • Maintains adequate stock throughout the store and supplies in counter areas
  • rotates stock properly
  • Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows
  • Sales Controls: Controls merchandise, cash shortages, and other selling expenses
  • Assists in maintaining proper inventory levels and shift audits
  • Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions
  • Notifies the Store Manager of any sales, cash, inventory or operating discrepancy
  • May receive and sign vendor deliveries and verify quality and quantity of product
  • Follows Company and/or brand guidelines for product breakage or spoilage
  • Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager
  • Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards
  • Monitors customer traffic and makes appropriate adjustments to decrease waiting time
  • may reschedule or re-assign duties of employees based on operational or discipline needs
  • Assists with counseling of employees and provides feedback to help employees improve performance
  • May provide direction for managing the fast food service area of the store
  • Knows the gasoline pricing strategy for the store and changes gasoline prices correctly
  • Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager
  • Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
  • Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports
  • Keeps and ensures all employees keep accurate time keeping records
  • May take inventory of supplies and equipment
  • Attends job-related meetings (may be required to work irregular hours)
  • Provides regular and predicable onsite attendance
  • Complete daily store reports and other duties as assigned by the Store Manager

Requirements:

  • High school diploma or GED preferred
  • Experience in retail sales preferred
  • Ability to work with the equipment, tools and materials listed above
  • Ability to work as scheduled including arriving to work on time
  • Ability to communicate information and ideas so others will understand
  • Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred
  • Ability to perform essential duties and physical functions described below
  • Ability to work in the conditions described below

Additional Information:

Job Posted:
January 08, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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