Lead Customer Care

• Oversees day-to-day business operations and supports the company’s long-term commercial objectives
• Manages customer orders and projects from order entry to invoicing, ensuring technical accuracy, timely delivery, and compliance with procedures
• Acts as the key interface with customers, distributors, sales teams, and internal operations, providing high-quality customer care and project coordination
• Supports reporting, forecasting, export documentation, audits, and international trade activities, including banking and Letters of Credit processes

• Strong problem-solving and communication skills
• Knowledge of export and commercial procedures
• Fluent in English (written and spoken)
• 2–4 years of experience in Customer Care or Business Operations preferred
• International and multicultural experience is a plus
• Bachelor’s degree in Business, Economics, or Marketing preferred

International and multicultural experience is a plus