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The Muse Logo The Muse · IT - Software Development

Lead Customer Application Engineer

Turkey, Kayseri · Job Posted July 05, 2026
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Job Description

The Tendering Engineer for Substation Automation supports business growth by delivering accurate, competitive, and compliant proposals for substation automation, protection, control, packaged with Telecom and M&D systems. In this current role, it is expected that Lead Customer (Tendering Engineer) will manage the entire bid process pertaining to Grid Automation, from analysing client requests to submitting proposals. The focus will be on interpreting customer requirements, defining optimized technical solutions, and ensuring alignment with applicable standards and commercial objectives. It involves close collaboration with internal stakeholders and external partners to develop robust cost models, assess risks, and optimize scope and delivery. The position plays a critical role in securing profitable projects through disciplined tender governance and strong technical judgment.

Job Responsibility

  • Technical Analysis of customer needs/RFQ to define and offer products/Service/Solutions based on DS Agile / G500/ GPG/ AAA portfolio, Cyber Security, MiCOM and Multilin range of products
  • Ensure Complaint offer to the technical specifications in accordance with tender requirement
  • Identify & Flag Key Risks and ensure the mitigation plan in Risk & Opportunity register
  • Managing & Implementation of the Return of Experience (ROE)
  • Ensure proposals are in accordance with commercial and execution strategies
  • Ensure technical Derogation and approvals intact, if applicable for finalizing the technical solution
  • Ensure completion of site assessments (site visit/review) for Brownfield/Existing Substations & site
  • Maintaining the Typical circuits /schemes /solution in Tendering Tool to facilitate future offerings
  • Ensure the respect of technical and commercial offers time schedule to serve sales force in due time maintaining improvised quality level of Bids
  • Review and respond to Technical Clarifications of bid and presenting the solution to the customer
  • Support order booking as per signed contract/PO, ensure budget margins & drive an improved Operations turnover process
  • Support the Sales team in commercial and technical meetings/negotiations with customers
  • Ensure the complete bid management phases to ensure compliance to Company's policy & Instructions
  • Ensure Bid Management process in context to package offering towards the customer
  • Ensure conducting different tender reviews internally with all stakeholders as per Tender Due dates
  • Conduct Transfer Meeting and hand over relevant documents to operations team
  • Review and maintain Tendering Hit Rate (Submission %age and Win rate with Quality Bids)
  • Responsible for review and analysis of cost and price preparation & calculations
  • Responsible for having formal quotes of third-party products/systems and updating in Tendering tool in line with sourcing
  • Responsible for ensuring correct costing in Estimation tool in accordance with latest updates
  • Cost Optimization & Risk Analysis: Challenge product/solution costs and delivery costs in tenders
  • Commercial/ Technical win loss Analysis of Bids

Requirements

  • B.S Degree in Electrical/Electronics Engineering or equivalent
  • Minimum 3 years of experience in tendering, commercial, engineering function
  • Comprehensive knowledge and understanding of Grid Automation Business (Protection and DCS/SCS knowledge is must)
  • Strong verbal and written English language skills
  • Ability to live in Istanbul, Kocaeli & Pakistan
  • Willing to travel %10- 15 in international area

Nice to have

  • Telecom and M&D knowledge will be a plus
  • Understanding and knowledge of MENAT customer requirements and specifications
  • Comfortable in hybrid working conditions
  • Understanding of commercial contracting guidelines
  • Pro-active approach with excellent interpersonal & communications skills
  • French, Arabic, Turkish would-be a plus

What we offer

  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • FSA
  • FSA With Employer Contribution
  • HSA
  • HSA With Employer Contribution
  • Fitness Subsidies
  • On-Site Gym
  • Mental Health Benefits
  • Adoption Assistance Program
  • Family Support Resources
  • Birth Parent Or Maternity Leave
  • Adoption Leave
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Commuter Benefits Program
  • Casual Dress
  • On-Site Cafeteria
  • Holiday Events
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Summer Fridays
  • 401(K)
  • Stock Purchase Program
  • Performance Bonus
  • Relocation Assistance
  • Financial Counseling
  • Profit Sharing
  • 401(K) With Company Matching
  • Tuition Reimbursement
  • Access To Online Courses
  • Lunch And Learns
  • Leadership Training Program
  • Internship Program
  • Associate Or Rotational Training Program
  • Diversity, Equity, And Inclusion Program
  • Employee Resource Groups (ERG)
  • Unconscious Bias Training
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