Lead Cosmetologist Job at Pyramid Global Hospitality

Job Description

The Lead Cosmetologist is responsible for overseeing all hair and nail services at the resort salon, ensuring exceptional service delivery and guest satisfaction in alignment with the property's core service standards and brand attributes.

Job Responsibility

Provide leadership and guidance to the hair stylists and nail technicians, fostering a positive and professional work environment
Deliver refined luxury service and meet the demands of a fast-paced environment with exceptional judgment and multitasking abilities
Perform hair services including haircuts, blow drying, styling, treatments, colors, bridal hair, extensions, and makeup application
Provide nail care services including manicures, pedicures, and related services with attention to detail and quality
Maintain a clean, sanitary, and safe work environment for guests and associates, adhering to state guidelines and resort standards
Stay informed about the latest trends in hair and nail care services, products, and techniques
Ensure all workstations are stocked and maintain inventory levels, promptly notifying management of any re-orders needed
Monitor equipment for damage or maintenance needs, ensuring all tools are in optimal condition
Uphold professionalism and courtesy in all interactions with guests and team members
Enforce and comply with departmental policies, procedures, and standards, ensuring consistency and excellence in service delivery
Actively participate in training sessions and workshops to enhance skills and knowledge
Provide excellent service consistent with the properties core service standards and brand attributes
Proactively seek to provide refined luxury service ensuring guest satisfaction
Meet the demands of a fast-paced environment by using good judgment and the ability to multi-task
Practice teamwork, create a positive work environment, warmly interact with fellow team members, and thank them when they lend assistance
Maintain complete knowledge of and comply with all departmental policies, procedures, and standards
Maintain complete knowledge of correct maintenance and use of equipment
Anticipate guests needs, respond promptly, and acknowledge all guests, however busy and whatever time of day
Always maintain positive guest interactions
Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
Be familiar with all resort services/features and local attractions/activities to respond to guest inquiries accurately
Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
Perform all other job-related duties as assigned

Requirements

Minimum 21 years of age
High School diploma or equivalent
Current Florida Cosmologist license
Minimum of three (3) years hands-on experience in haircuts, styles, color, and special occasion styles
Minimum of three (3) years hands-on experience in nail services and designs
Minimum of two (2) years' experience in guest service in a luxury resort, day spa or hotel environment
Able to effectively communicate in English, in both written and verbal forms
Ability to work varied shifts, including weekends and holidays
Working knowledge of Microsoft Office
Excellent customer service skills
Ability to function well under pressure, manage multiple priorities, and meet established deadlines
Must possess mature personal discretion and sound judgment
Excellent organizational, analytical and project management skills, with particular attention to quality and detail
Possess interpersonal skills to deal effectively with guests and co-workers, have professional appearance and demeanor

What we offer

Comprehensive health insurance
retirement plans
paid time off
on-site wellness programs
local discounts
employee rates on hotel stays
ongoing training and development opportunities

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Lead Cosmetologist

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