Lead Control Management Officer, Wells Fargo

Wells Fargo

Location:
United States, IRVING ▼
CHARLOTTE

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Lead Control Management Officer for Consumer & Small Business Banking (CSBB) Operations supporting their Customer Service functions. This role is responsible for the implementation and management of the First Line of Defense risk program requirements.

Job Responsibility:

Act as an advisor to more experienced leaders in developing risk mitigation strategies
Facilitate control design, development and assessment for process changes
Lead control assessments and perform walkthroughs of controls with control owners
Monitor, measure, evaluate, and report impact of decisions and business controls
Oversee execution of issue management portfolio
Interpret and apply a range of policies and procedures for business functions
Collaborate with and influence business stakeholders, legal, compliance, risk and audit
Engage with all levels of roles across the business group
Serve as an experienced advisor in designing and implementing risk mitigation strategies

Requirements:

5+ years of Risk Management or Control Management experience
Previous experience with Customer Service or call center processes
Experience working in SHRP, Veritas or another enterprise governance, risk and compliance platform
Experience with Risk and Control Self-Assessment (RCSA)
Experience with the Issue Management end-to-end lifecycle
Experience in control design and optimization
Experience conducting customer impact and root cause analysis
Understanding of Risk and Control Taxonomy
Proven consulting skills with ability to influence key business leaders
Experience communicating effectively with senior executive-level leaders
Ability to drive and lead organizational change
Ability to prioritize work, meet deadlines, and work under pressure
Ability to take on a high level of responsibility, initiative, and accountability
Advanced experience with Microsoft Office

Nice to have:

Previous experience with Customer Service or call center processes
Experience working in SHRP, Veritas or another enterprise governance, risk and compliance platform
Experience with Risk and Control Self-Assessment (RCSA)
Experience with the Issue Management end-to-end lifecycle
Experience in control design and optimization
Experience conducting customer impact and root cause analysis
Understanding of Risk and Control Taxonomy
Proven consulting skills with ability to influence key business leaders

What we offer:

Robust benefits
Competitive compensation
Programs designed to help find work-life balance and well-being
Rewarded for investing in community
Celebrated for being authentic self
Empowered to grow
Relocation assistance not available
Visa sponsorship not available

Additional Information:

Job Posted:
August 19, 2025

Expiration:
August 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Lead Control Management Officer