Lead Control Management Officer - Payment Operations

• Risk Assessment – Responsible for risk identification, risk measures, control identification/design and ratings
• RAU Risk Oversight – Manage all risk management activities associated with the RAU (i.e. issues, OREs, process change, etc.) to ensure control requirements are met and adhered to by the business owner
• Subject Matter Expertise – Become the risk and control subject matter expert on the assigned service model and underlying L4 processes
• Risk Consulting – Provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
• Business Collaboration – Collaborate with Lockbox Operations to identify current and emerging risks and guide the development of mitigation strategies
• Process Integration – Integrate yourself in all necessary business routines to ensure your knowledge of the processes is sufficient
• Control Monitoring – Monitor assigned portfolio of control activities and escalate when necessary

• 5+ years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• RCSA Execution – Hands-on experience conducting Risk and Control Self-Assessments, including identifying risks, assessing inherent and residual risks, and designing effective controls
• Issue Management – Direct involvement in the full Issue Management Life Cycle, including identifying, tracking, and remediating issues
• Communication Skills – Exceptional verbal, written, and interpersonal communication abilities for effectively conveying complex information to diverse audiences
• Analytical Thinking – Strong problem-solving and analytical skills with the ability to translate insights into actionable, strategic solutions
• Cross-Functional Collaboration – Proven ability to build partnerships and collaborate with peers, managers, and senior leaders across various risk domains and business units
• Independent Decision-Making – Capable of making sound, timely decisions independently in a fast-paced, results-driven environment
• Microsoft Office Proficiency – Advanced skills in Microsoft Outlook, Excel, Word, and PowerPoint for professional communication, data analysis, and presentations

robust benefits, competitive compensation, programs designed to help you find work-life balance and well-being, rewarded for investing in your community, celebrated for being your authentic self, empowered to grow