Lead Content Designer, Confluence AI Job at Atlassian (San Francisco)

Lead Product Designer, Confluence AI

As a Lead Product Designer in the Confluence AI organization, you'll help shape ...

Location

United States; Canada , San Francisco; Seattle; Mountain View

Salary:

156600.00 - 251600.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of product design experience designing complex or enterprise-level software
Demonstrated experience designing for AI (or related) features
Experience in creating and delivering strategic design programs which impact multiple delivery teams
Experience in end-to-end UX/product design to design impactful solutions to challenging problems
Passion for story-telling, the ability to bring design direction to life with compelling narrative
Experience balancing customer needs with business goals, market viability, and technical feasibility
Facilitation and cross-functional collaboration skills: you can demonstrate the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead company wide outcomes and positively influence future delivery roadmaps
Experience in design systems, the ability to identify common components required to support a wide array of customer use cases
Experience measuring success with qualitative and quantitative methods
Experience improving process and methodology to increase product value, team velocity and accelerate adoption of new capabilities

Job Responsibility

Lead the strategic vision and conceptual design outcomes which provide a clear direction for our AI experiences across Confluence
Apply your systems thinking and ability to understand complex relationships between various products, channels, features to drive better design outcomes
Have a strong skillset in visual and interaction design which enables you to visually communicate your work for influence and impact
Drive design reviews, design crits and be the design craft leader and coach to other designers to ensure consistent and cohesive AI experiences
Partner with leadership, stakeholders, cross-functional team members to create a unified design view of AI capabilities across Confluence
Lead design projects from creation to execution and be responsible tying back to customer value delivery and outcomes
Identify success metrics ensuring design solutions continue to deliver customer value
Identify opportunities to enhance and accelerate our AI experiences at Atlassian
Collaborate with some of the industry's smartest (and nicest) people. You'll work with Engineers, Product Managers, Content Designers, Researchers, Marketing Experts, and Analysts to advocate for the user experience in our products and ship high-quality work

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Revenue Enablement Content Strategy Manager

We’re looking for a strategic and execution-oriented strategist to build and sca...

Location

United States , San Francisco

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Strategic leadership and execution skills
expertise in content governance and lifecycle management
ability to design and manage AI-driven systems like Rovo AI and Confluence
experience in portal ownership and user experience design
ability to develop and scale a community of content contributors
strong collaboration skills across Enablement, Marketing, Product, RevOps, and IT
proficiency in defining success metrics for AI systems and content engagement.

Job Responsibility

Define long-term strategy for content governance and portal experience for Sales and Customer Care
design and implement role or moment-based AI agents using Rovo AI
lead AI agent development and governance
build scalable content governance models including taxonomy and tagging
manage content lifecycle (intake, review, publishing, auditing, retirement)
maintain standards for content quality and compliance
act as business owner for Sales and Customer Care enablement portals
improve content architecture and user experience
develop toolkits and training materials for content contributors
host forums and communications to engage contributors.

What we offer

Health and wellbeing resources
paid volunteer days
bonuses
commissions
equity programs.

Fulltime

Principal Atlassian Consultant

Join Us as Our Principal Atlassian Consultant. We’re seeking an accomplished Pri...

Location

United States of America

Salary:

Not provided

Modus Create

Expiration Date

Until further notice

Requirements

7+ years of consulting or enterprise Atlassian administration experience
Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments
Proven success in leading migrations, process transformations, or enterprise implementations
Strong organizational skills and ability to manage multiple parallel engagements
Exceptional written, verbal, and virtual facilitation skills
Atlassian Certifications (ACP-120, ACP-620, ACP-420, etc.) strongly preferred
Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk)
Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration
Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections

Job Responsibility

Lead Strategic Engagements: Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization
Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment
Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements
Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success
Client Engagement & Leadership: Serve as the primary client contact, managing expectations, communications, and measurable outcomes
Support presales and proposal development by contributing technical insight and delivery strategy
Coach, mentor, and elevate less senior consultants
foster knowledge sharing within Modus’s Atlassian practice
Represent Modus Create as a thought leader through webinars, conferences, or community contributions

What we offer

Remote work with flexible working hours
Modus Global Office Program: on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Fulltime

Principal Atlassian Consultant

We’re seeking an accomplished Principal Atlassian Consultant to join our Atlassi...

Location

United States of America

Salary:

Not provided

Modus Create

Expiration Date

Until further notice

Requirements

7+ years of consulting or enterprise Atlassian administration experience
Extensive hands-on experience configuring and administering Jira, Confluence, and JSM in complex, multi-project environments
Proven success in leading migrations, process transformations, or enterprise implementations
Strong organizational skills and ability to manage multiple parallel engagements
Exceptional written, verbal, and virtual facilitation skills
Atlassian Certifications (ACP-120, ACP-620, ACP-420, etc.) strongly preferred

Job Responsibility

Lead Strategic Engagements: Own end-to-end delivery for Atlassian consulting projects — from discovery through post-implementation stabilization
Facilitate customer discovery workshops to define business outcomes, tool architecture, and process alignment
Oversee multiple concurrent work streams, delegate effectively to junior consultants, and act as the Delivery Lead / Project Manager for enterprise engagements
Create client enablement materials (Confluence playbooks, video tutorials, live training) to drive long-term adoption and success
Atlassian Product Mastery: Deep, hands-on expertise with Jira Software, Jira Service Management, Confluence, and Atlassian Marketplace apps
Experience implementing Enterprise Service Management (ESM) use cases — including Incident, Problem, and Change Management processes — integrated with alerting, monitoring, and ITOM tools (e.g., PagerDuty, Opsgenie, ServiceNow, Datadog, Splunk)
Skilled in Atlassian Cloud Enterprise, Atlassian Guard, and Atlassian Intelligence (AI) capabilities, including automation, predictive analytics, and Rovo agent integration
Ability to advise clients on tool rationalization and modernization across the Teamwork, Strategy, and Service Management Collections
Cloud Migrations & Platform Architecture: Proven experience leading Atlassian Data Center → Cloud migrations, including app assessments, data cleanup, migration planning, and post-cutover optimization
Understanding of Cloud architecture, data residency, and governance best practices

What we offer

Remote work with flexible working hours
Modus Global Office Program: on-demand access to private offices, meeting rooms, co-working spaces and business lounges in locations in over 120 countries
Employee Referral Program
Client Referral Program
Travel according to client or team needs
The chance to work side-by-side with thought leaders in emerging tech
Access to more than 12,000 courses with a licensed Coursera account
Possibility to obtain paid certification/courses if they align with company goals and are relevant to the employee's role

Fulltime

Director, Operations Learning Enablement

The College Board is seeking a Director of Operations Learning Enablement to lea...

Location

United States of America , New York

Salary:

80000.00 - 135000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

5+ years of experience in learning operations, process management, program enablement, or project management within a matrixed organization
Strong track record in building scalable governance frameworks and optimizing learning or knowledge systems (preferably LMS platforms like LearnUpon)
Demonstrated ability to collaborate with cross-functional teams and translate business processes into actionable workflows and enablement plans
Proficiency in tools such as Confluence, JIRA, Articulate 360, and project management systems (e.g., Asana, Smartsheet, or MS Project)
Knowledgeable in content authoring tools with AI integrations and review processes
Excellent written and verbal communication, stakeholder facilitation, and change management methodology and skills
Strategic thinker with the ability to balance big-picture planning with tactical execution
Proven ability to build relationships and influence others to action
The ability to travel 4-6 times a year to College Board offices or on behalf of College Board business
Authorization to work in the United States

Job Responsibility

Learning Process Enablement & Optimization (40%): Analyze end-to-end learning delivery processes and identify opportunities to standardize workflows, prioritize processes, and increase efficiency
Develop process documentation, SOPs, and enablement toolkits that standardize how content is developed, approved, and deployed across teams
Lead initiatives to improve the usability, accessibility, and performance of learning experiences delivered via LMS and related systems
Collaborate with Operations, Product and Program partners to convert complex processes into learner-ready assets and workflows aligned to organizational goals
Governance and Standards Stewardship (30%): Lead the design, implementation and oversight of learning content and systems governance policies including content lifecycle, training repository updates, and content revision SOPs
Establish intake and prioritization processes for learning-related requests ensuring clear alignment with enterprise and learning goals
Serve as a liaison to Operations, Product and Program teams to ensure processes remain smooth, systems are nimble and efficient with governance structures established by the Ops L&D and Knowledge Management teams
Monitor and report on training creation, engagement, and user feedback to establish impact measurements for ongoing metrics and to inform strategic updates
Learning Lifecycle Management (30%): Oversee the planning, execution, and evaluation of cross-functional learning enablement projects from intake to post-launch
Develop and maintain project plans, timelines, and risk mitigation strategies for enablement initiatives and process enhancements

Fulltime

Director, Knowledge Systems Enablement

The College Board is seeking a Director of Knowledge Systems Enablement to lead ...

Location

United States of America

Salary:

80000.00 - 135000.00 USD / Year

EdTech Jobs

Expiration Date

Until further notice

Requirements

7+ years of experience with knowledge base platforms or SaaS platforms, with demonstrated expertise in technical product enablement and business process optimization
Hands-on administration experience with one or more enterprise knowledge platforms (e.g., ServiceNow Knowledge, SharePoint, Confluence, Salesforce Knowledge, Zendesk Knowledge, Elasticsearch/Coveo)
Strong proficiency in business analysis practices, including data analysis, process modeling, user story development, prioritization, and root cause analysis
Experience using product and delivery tools such as Jira, Confluence, and/or ProductBoard to manage backlogs, requirements, and delivery workflows
Working knowledge of APIs, system integrations, and workflow automation to support scalable knowledge solutions
Demonstrated ability to design and implement knowledge technology solutions that align with and support broader organizational objectives
Experience operating in an agile delivery environment and partnering with both technical and non-technical stakeholders
Familiarity with AI- and ML-powered knowledge solutions, including chatbots, semantic search, and generative AI–enabled knowledge experiences
The ability to travel 4-5 times a year to College Board offices or on behalf of College Board business
A passion for expanding educational and career opportunities and mission-driven work

Job Responsibility

Lead and Evolve the Operations Knowledge Platform Ecosystem (40%)
Enable Digital Integration and Operational Alignment (35%)
Drive Governance, Analytics, and Continuous Improvement (25%)
Serve as the connection point between Operations, Technology, and Content teams to ensure operational knowledge systems are aligned to customer journeys
Lead collaborative discovery and design sessions to identify user needs, define system requirements, including taxonomy, metadata, permissions, and integration needs
Analyze and document current workflows to identify opportunities for automation, optimization, and scalability
Translate business and user needs into technical requirements, process maps, and implementation plans
Oversee testing (UAT), deployment, and post-launch support for new Ops Knowledge system features, ensuring smooth adoption and stability
Partner with Technology and Operations teams to connect knowledge system(s) with operational platforms
Lead platform communication and change management for new releases, enhancements, and system updates

What we offer

A meaningful career
A supportive team
A comprehensive package designed to help you thrive
Fair and competitive compensation
Salaries adjusted by location to ensure fairness
Open, transparent conversations about compensation, benefits, and what it’s like to work at College Board

Fulltime

Advisory Principal

We are looking for an Advisory Principal to join our globally-distributed Adviso...

Location

United States , New York

Salary:

149300.00 - 239800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

10+ years of experience within SaaS companies
8+ years of Enterprise customer-facing consulting or success roles
Experience with Atlassian Cloud ecosystem including tools like Jira, Confluence, Guard, Loom, and Rovo
Demonstrated expertise in SaaS and Atlassian Cloud, integration methods, and security considerations
Deep technical expertise with at least one of the Atlassian System of Work Solutions and conversationally fluent in each of the others
Expertise in business opportunity discovery with experience identifying business challenges and prescribing solutions to realize value
Experience moving between technical practices and guiding customers on applying Atlassian Solutions
Change Management, Transformation, and solution rollout/adoption experience with Enterprise SaaS solutions
Experience working with Fortune 500 enterprise customers in a consulting or technical expert capacity
Specific and deep experience in one or more of: Finance, Healthcare, Automotive, Public Sector, Technology, Communications, and Manufacturing industries

Job Responsibility

Partner with customer, channel, and internal teams to solve Atlassian Platform challenges and achieve their business goals using Atlassian Solutions
Build relationships with senior customer leadership to understand their business, goals, and strategy to help support Atlassian's engagement roadmap
Reach into all parts of Atlassian to influence and facilitate a deeper level of engagement with our largest enterprise customers
Lead complex projects and drive global initiatives, providing strategic guidance within the business, and mentor team members
Create globally-applicable solution content to support customer goals and outcomes
Cultivate deep industry expertise, staying up-to-date with evolving practices that support different types of teams
Collaborate with Advisory peers and other internal and external partner teams to support the customer
Discover, experiment, and own the rollout of new practices across the organization for solution delivery
Design proof-of-concept solutions using Atlassian Intelligence and Rovo for Enterprise customers
Up-level the wider Success organization on the use of AI to drive productivity for Atlassian customers.

What we offer

Health coverage
Paid volunteer days
Wellness resources
Other perks and benefits.

Fulltime

New

Support Worker

This specialist supported living service has been purpose-built for young adults...

Location

United Kingdom , Church Stretton, Shrewsbury

Salary:

12.39 GBP / Hour

Brook-St Hiredonline

Expiration Date

Until further notice

Requirements

Full UK manual driving licence held for at least 1 year
Access to your own vehicle (rural location)
Passionate about supporting people to live happy, fulfilled lives
Patient, caring, and a good listener
Confident communicator with individuals and families
Able to promote independence and daily living skills
Good IT skills and ability to use digital systems
Able to work independently and use initiative

Job Responsibility

Support individuals with daily living and independence skills
Promote inclusion and engagement in the wider community
Provide personal care where required
Build positive, trusting relationships with individuals and their families
Encourage participation in social and community activities
Work collaboratively within a supportive team environment

What we offer

Competitive hourly pay
High-quality training provided
Comprehensive induction with shadow shifts
28 days holiday in year one, increasing with service
Free and confidential counselling services
Health Cash Plan covering dental, optical, physio & more
Long service awards
Contributory pension scheme
Clear career development and progression opportunities
Regular supervision and team meetings

Lead Content Designer, Confluence AI

Atlassian

Location:
United States , San Francisco ▼
Mountain View
Seattle

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 19, 2025

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