Lead Consultant

The Digital Customer Engagement Manager role focuses on managing the customer lifecycle for SAP Cloud Customers, ensuring satisfaction and effective service delivery. Candidates should have a minimum of 4 years of experience, preferably in customer engagement or technical support roles. An engineering degree is required, and expertise in SAP S/4HANA is critical. This position offers an opportunity to work with a leading SAP partner and contribute to customer success. The digital Customer Engagement Manager (dCEM) is responsible for E2E customer engagement and delivery of contractual agreement and services for SAP Cloud Customers of SAP Enterprise Cloud Services, mainly focusing on SAP S/4HANA, private cloud edition deliverables. The CEM oversees the customer lifecycle from the moment of contract signing, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, change management and renewal support for a range of customers. The CEM is also expected to maintain customer satisfaction through issue mitigation and escalation management, and helping customers maximize the value of their partnership with SAP.