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At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning. We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience. We are seeking an exceptional, UK-based Lead Consultancy Director to lead, professionalise and scale Sabio’s Consulting & Advisory business across AI & Automation, Data & Insights, and Operational Customer Experience (CX). This is a senior, revenue-generating leadership role with full accountability for shaping the proposition, driving sales performance, delivering high-impact client engagements, and building a high-performing consultancy team. The successful candidate will combine strategic vision with hands-on delivery and commercial drive — operating as both a hunter (new logo acquisition and market expansion) and a farmer (growing and deepening existing client relationships). This role is critical to Sabio’s next phase of growth. The Lead Consultancy Director will transform Consulting & Advisory into a scalable, profitable, high-impact capability that: Differentiates Sabio in the market; Drives upstream value creation; Unlocks downstream transformation and managed service opportunities; Strengthens strategic client relationships. For the right candidate, this is a platform-building opportunity — with scope to shape a national offering and scale into Europe over time.
Job Responsibility
Define and codify Sabio’s Consulting & Advisory offering across AI & Automation, Data & Insights and Operational CX
Develop structured, repeatable consultancy packages with clear pricing, delivery methodologies and value propositions
Professionalise delivery standards, commercial frameworks and consulting methods
Establish scalable consulting models aligned to transformation and managed services growth
Build a thought leadership profile for Sabio’s advisory capability through events, white papers and industry engagement
Own consultancy revenue, margin and growth targets
Operate as a visible and credible market-facing leader, driving new business acquisition
Partner closely with the CCO, CROs, Sales Teams and Marketing to: Build pipeline and market presence, Develop domain-led propositions, Create compelling consultancy-led sales narratives, Provide specialist commercial support in complex sales cycles
Lead and/or support the development of high-quality consultancy proposals
Surface follow-on transformation and managed service opportunities through delivery excellence
Lead and oversee the delivery of high-quality consulting engagements
Ensure consultancy engagements drive measurable business outcomes and strong CSAT scores
Build client advocacy and develop case studies to support ongoing sales
Maintain quality assurance and delivery governance standards
Embed continuous improvement in delivery methods
Full P&L accountability for the Consulting & Advisory practice, including: Revenue growth and margin management, Capacity planning and utilization, Cost management and commercial performance, Performance reporting against key metrics
Build and lead the consulting team from internal and external talent
Provide line management, coaching and professional development
Define career pathways and capability frameworks
Create a high-performance, commercially minded consulting culture
Scale the team in line with growth strategy
Requirements
Significant senior consultancy leadership experience within a recognised consulting firm or high-growth consultancy environment
Proven track record of building, leading and scaling a consulting practice
Demonstrable experience in both: Hunter capability: driving new business, opening new markets, winning complex consulting deals
Farmer capability: expanding accounts, driving repeat business and growing managed services from advisory engagements
Strong knowledge of the Customer Experience (CX) market, including AI, automation and data-led transformation
Full commercial acumen, including P&L ownership and margin management
Experience collaborating effectively with sales functions to build pipeline and close deals
Ability to engage credibly and confidently at C-level and Board level
Entrepreneurial mindset with the ability to scale and professionalise
Commercially astute and outcome-driven
Strong presence and influence at executive level
Structured thinker able to codify services into repeatable offerings
Credible thought leader in CX, AI or data transformation
Resilient, delivery-focused and highly accountable
What we offer
Pension Scheme
Remote/Flexible work
Life insurance
Private health and dental care
Cycle to work
28 days paid holiday a year- (this includes three Sabio days)