Lead Concierge

The Concierge Team Lead serves as the face and pace-setter of the guest experience at Townhouse Detroit. As the first and last impression of our home, this role leads by example—delivering a warm, refined welcome while guiding the Concierge Team to execute seamless, personalized service. This individual is responsible not only for creating exceptional guest experiences, but also for coaching, developing, and holding the team accountable to the highest standards of hospitality. The Team Lead partners closely with Management and Service Artists to orchestrate each evening with precision, ensuring every guest interaction feels thoughtful, elevated, and effortless.