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Lead Commercial Loan Servicing Specialist

United States, Charlotte 100000.00 - 179000.00 USD / Year · Job Posted July 04, 2026
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Job Description

Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist as part of the Commercial Banking Operations Division.

Job Responsibility

  • Lead a variety of servicing activities for complex commercial products
  • Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
  • Review and negotiate complex loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
  • Serve as an escalation point in the resolution of client issues
  • Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
  • Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance
  • interact with internal and external customers
  • Evaluate and upload data into the systems of record
  • Research complex business and operational decisions
  • Ensure compliance with all policies, procedures, and regulatory requirements
  • Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • may contribute to strategic initiatives and projects
  • Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

Requirements

5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice to have

  • 2+ years of experience recommending and documenting business procedures and best practices, identifying process gaps, and offering alternatives
  • 5+ years of financial services experience
  • Experience supporting business execution, implementation, or strategic initiatives
  • Experience updating and certifying procedures
  • Controls management experience including the implementation of governance documents
  • Ability to collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
  • Can participate in establishing web publication guidelines, conduct procedure audits and certifications, or manage procedure timeline and pipeline
  • Skilled in reviewing and editing material authored by others
  • Able to design and develop technical project artifacts, manuals, technical presentations, technical training materials, and complex web content
  • Experience completing quality control assessments of the work performed by team
  • Experience in serving as team lead or escalation point
  • Ability to lead or participate in developing documentation or document publishing strategy, policy and guidelines
  • Partners with clients to review audience and develop strategy to address technical documentation needs

What we offer

  • Health benefits
  • 401(k) Plan
  • Paid time off
  • Disability benefits
  • Life insurance, critical illness insurance, and accident insurance
  • Parental leave
  • Critical caregiving leave
  • Discounts and savings
  • Commuter benefits
  • Tuition reimbursement
  • Scholarships for dependent children
  • Adoption reimbursement

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