Lead Commercial Loan Servicing Representative

• Provide training and guidance to less experienced Commercial Loan Servicing representatives
• Research, respond to and resolve complex inquiries
• Train others on complex loan agency inquiries and servicing language in loan documentation
• Coordinate and reconcile all loan advances and payments with member banks and customers
• Support loan trading and assignments
• Prioritize work and provide day to day work leadership and mentorship to the support team
• Lead or contribute to customer issue resolutions that require coordination amongst various teams
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• 6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education
• Knowledge of Loan IQ, AFS and/or E-Trac
• Real Estate and UCC Article 9 experience
• Knowledge and understanding of loan documentation
• Experience with reviewing title policies and real estate collateral
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to navigate multiple computer systems, applications and utilize search tools to find information
• Exceptional verbal, written, and interpersonal communication skills
• Ability to work effectively, as well as independently, in a team environment
• Ability to work in a fast-paced deadline driven environment
• Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
• Effective organizational, multi-tasking, and prioritization skills
• Sound knowledge of Microsoft Office (Word, Excel, & Outlook)

• Knowledge of Loan IQ, AFS and/or E-Trac
• Real Estate and UCC Article 9 experience
• Experience with reviewing title policies and real estate collateral

Relocation assistance is not available for this position