Lead Commercial Loan Servicing Representative

• Provide training and guidance to less experienced Commercial Loan Servicing representatives
• Research, respond to and resolve complex inquiries
• Train others on complex loan agency inquiries and servicing language in loan documentation
• Coordinate and reconcile all loan advances and payments with member banks and customers
• Support loan trading and assignments
• Prioritize work and provide day to day work leadership and mentorship to the support team
• Lead or contribute to customer issue resolutions that require coordination amongst various teams
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

6+ years of Commercial Loan Servicing experience, or equivalent demonstrated through work experience, training, military experience, education