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The Clinical Solutions Architect (CSA) provides Subject Matter Expert (SME) support to our sales partners by designing and quoting the technical, functional, and clinical capabilities of Baxter’s Care Communications product portfolio. The portfolio includes Nurse Call Systems, Real Time Location Systems (RTLS), Patient Engagement Systems, Clinical Communication and Collaboration Systems, Alarm and Alert Management and Medical Device Integration. Together these internally developed, and third-part products and solutions are focused on a vision of unifying the software platform to drive workflow efficiency, improve patient outcomes, patient care, patient safety and strengthen patient engagement.
Job Responsibility:
Collaborate with Sales partners to define scope of solution that aligns with Customer needs and expectations of Baxter Care Communications portfolio
Partner with key internal stakeholders to deliver first pass yield of Nurse Call Solution Designs and Quotes
Conduct onsite facility walkthroughs to validate in scope clinical and ancillary departments to facility provided drawings
Review proposed solution design with internal and external customers to ensure accuracy and breadth of scope
Foster positive relationships with internal stakeholders during the process of developing Statements of Work, Quotes, Change Order, Concessions from inception to closure
Develop and maintain Statement of Work language to support project initiative(s)
Provide supporting deal documentation to Order Management, Service Delivery Teams, etc
Assist with internal and external customer communication, education, and presentations
With a mindset of continuous improvement, identify, support, and promote opportunities to improve Solution Design & Quoting process(es) that supports internal and external expectations while not compromising on quality
Other duties, as assigned
Requirements:
Bachelor’s Degree (BS) in healthcare, computer science, IT or other relevant fields, or a minimum 5 years in a sales engineer, implementation engineer, system administrator, architect, or project management role preferably in the healthcare industry
Familiarity with clinical technology systems that support patient care and patient safety initiatives
Familiarity with and ability to read and understand complete construction drawings, including architectural, structural, FEE, IT and MEP scope
Ability to work to deadlines, manage workload accordingly through prioritization, possess a high level of accuracy and attention to detail
3+ years of BIM experience in healthcare construction, IT healthcare low-voltage industry or similar is preferred
3 years of progressive experience in AutoCAD
Excellent communication (written and oral) and interpersonal skills
Nice to have:
Understanding of clinical workflows
Experience with a general contractor, electrical contractor or low-voltage contractor
Knowledge of IT network, servers, and infrastructure
Experience estimating multiple scopes, with the capability of building conceptual estimates
What we offer:
Medical and dental coverage that start on day one
Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount
401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching
Flexible Spending Accounts
Educational assistance programs
Paid holidays
Paid time off ranging from 20 to 35 days based on length of service