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The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross-training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position is responsible for driving loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service, and associate training and development), and process (operating procedures and compliance standards with an emphasis on cashiering). The Lead Cashier supports the leadership team with open and close register functions, associate exit inspections and cashier chat in/outs, requires a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle and positively contributes to achieve goals.
Job Responsibility:
Contribute to meeting or exceeding the store’s goals related to retail and service sales, omni-channel, guest loyalty (including credit), and retail shrink
Ensure that each guest receives exceptional service by providing a guest-friendly environment
Courteously handle sales, refunds, and exchanges
Ensure each guest receives exceptional service by pairing them with an associate to perform makeup applications, skincare analysis, and product demonstrations
Book appointments for and support the execution of services and in-store events
Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures
Maintain prompt, regular attendance
Contribute to an inclusive environment
Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed
Take the initiative to stay informed regarding new and existing industry trends, products, and services
Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests
Assist in the training of new cashiers, and cross-training other associates in cashiering
Stand out as a leader with the ability to engage and influence peers
Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience
Regularly participate in ongoing training
Collaborate with managers and associates throughout the store to help grow the business
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards
Adhere to Ulta Beauty’s dress code
Ensure the completion of all transactions, including guest returns and associate transactions, and the proper control of all cash and media at the cashwrap
Complete select register open and close functions as directed by the manager on duty
Maintain outstanding store standards and overall store cleanliness
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met
Execute other operational tasks as directed
Requirements:
High school diploma is preferred
2 years of relevant work experience or equivalent combination of education and relevant work experience preferred
Proven ability to delegate, multi-task, and problem-solve
Demonstrated knowledge and passion for guest service and a competency for selling
Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service
Demonstrated experience in exceeding sales goals and training new hires
Proficient with basic technology (e.g., Point of Sale system and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Ability to work independently and as part of a team
Ability to build and maintain strong customer relationships
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
Work a flexible schedule to include days, evenings, weekends, and holidays
Must be 18 years of age
What we offer:
Part-time positions are eligible for dental, vision, life, and disability benefits