Lead Case Manager

• Supervise daily operations of domestic violence programs, ensuring services are trauma-informed and tailored to client needs
• Lead and manage a team of approximately six employees and several volunteers, ensuring adequate staffing to meet program demands
• Coordinate client intakes, assessments, mental health services, and follow-up care to provide comprehensive support
• Review and maintain statistical data to ensure service quality and compliance with organizational standards
• Prepare and submit monthly, quarterly, and annual program reports on time
• Ensure staff maintain accurate and up-to-date client files and databases, adhering to organizational policies
• Collaborate with other departments and community partners to secure resources and support for clients
• Monitor program budgets, making necessary adjustments to uphold financial integrity
• Follow established policies, detail-oriented standards, and regulatory requirements while performing job duties
• Uphold the organization’s values, including compassion, solidarity, hope, and measurable impact

• 5 years of relevant experience
• Ideal candidate has worked as a case manager in a DV program, or at a shelter in a DV program, or transitional housing site - where clients live for periods of time
• Some previous supervisory experience
• We highly prefer someone who has managed people, managed a schedule, and can coordinate activities across a group / site
• Experience as an office manager or office administrator is relevant if they have experience directing work and documenting activities
• Candidate must have a high level of empathy for clients
• Bachelors degree
• Microsoft office skills highly preferred as this person will be using Outlook, Word, and Excel
• Clinical license is relevant but not required

Clinical license

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k)plan