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Lead Business Systems Analyst

United States, Los Angeles 120000.00 - 140000.00 USD / Year · Job Posted June 29, 2026
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Job Responsibility

  • Lead business systems initiatives, serving as a primary liaison between technical teams and business stakeholders
  • Gather, analyze, and document business requirements, translating them into functional specifications and user stories
  • Oversee system implementations, upgrades, and enhancements across enterprise applications
  • Develop and maintain technology roadmaps aligned with business strategy
  • Manage vendor relationships, including RFP/RFI/RFQ processes and contract oversight
  • Configure, test, and support enterprise software systems to ensure reliability and performance
  • Monitor system performance, identify improvement opportunities, and implement optimization strategies
  • Facilitate training sessions and develop documentation to support end users and self-service capabilities
  • Lead incident response efforts, including root cause analysis and post-incident reviews
  • Provide technical leadership, mentoring, and oversight to a team of 3–4 direct reports

Requirements

  • Bachelor's degree from an accredited institution
  • 5+ years of experience implementing and supporting large-scale enterprise systems (e.g., ERP, CRM, or similar platforms)
  • Strong experience in business process analysis, requirements gathering, and system design
  • Knowledge of software development lifecycle methodologies (Agile, Scrum, Kanban)
  • Experience with system configuration, maintenance, and troubleshooting
  • Proven ability to lead projects and coordinate cross-functional teams
  • Strong communication, documentation, and stakeholder management skills
  • Experience analyzing data and driving process improvements
  • Candidates must be U.S. citizens or lawful permanent residents
  • Employment is contingent upon successfully passing a comprehensive background check

Nice to have

  • Experience in a public sector or government environment
  • Agile certifications (e.g., CSM, CSPO, SAFe) or PMP certification
  • Familiarity with IT service management frameworks (e.g., ITIL)
  • Experience supervising or mentoring team members
  • Background in customer experience improvement methodologies (e.g., journey mapping, voice of customer)

What we offer

  • Competitive benefits package including healthcare, retirement plans, and paid time off
  • Opportunities for professional development and certification support

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