Lead Business Support Specialist, Wells Fargo

Wells Fargo

Location:
Canada, Toronto

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Wells Fargo is seeking a Lead Business Relationship Support Specialist for a vacancy in our Toronto office. The role involves partnering with group managers to design and implement strategic data to meet group or company goals, working with Product/Technology on the creation and/or updates of procedures, ensuring efficiency and quality of solutions, identifying process improvements, and performing complex business and operational analysis.

Job Responsibility:

Partner with group managers to design and implement strategic data to meet group or company goals
Work with Product/Technology on the creation and/or updates of procedures as part of new services
Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
Identify opportunity for process improvements within the portfolio
Perform and research complex business, operational, strategic initiatives, statistical analysis and basic knowledge of organizational strategy and understanding of international business
Be designated as subject matter expert who can provide guidance and coaching to Operations, present on the job training for the new procedures pending deployment to production, covering system upgrades and system of record model changes
Work independently to make recommendations for support function by providing support and leadership
Collaborate and assist with team leads in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
Process broad based technical and business knowledge to anticipate emerging issues
Recommend subsequent strategies and business directions
Manage or participate on large cross group projects
Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements

Requirements:

5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Strong, solid knowledge and background of Operations procedure, with emphasis on Treasury Management services, including but not limited to payment transactions
High-level problem-solving skills
Self-motivated with the ability to work proactively and independently
Require good written and oral communication skills
Organized and has good time management skills
Ability to handle multiple priorities and perform well under pressure
Work in fast-paced environment
Anticipates and responds quickly to problems, good judgement in making decisions and spot potential problems and opportunities early

Nice to have:

Strong, solid knowledge and background of Operations procedure, with emphasis on Treasury Management services, including but not limited to payment transactions
High-level problem-solving skills
Self-motivated with the ability to work proactively and independently
Require good written and oral communication skills
Organized and has good time management skills
Ability to handle multiple priorities and perform well under pressure
Work in fast-paced environment
Anticipates and responds quickly to problems, good judgement in making decisions and spot potential problems and opportunities early

What we offer:

Equal opportunity employer
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process

Additional Information:

Job Posted:
April 29, 2025

Expiration:
May 05, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lead Business Support Specialist