Lead Business Services Consultant, Wells Fargo

Wells Fargo

Location:
United States, San Francisco ▼
Charlotte

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

119000.00 - 224000.00 USD / Year

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Job Description:

Wells Fargo is seeking a Lead Business Services Consultant to be a part of the Enterprise Functions Technology (EFT) Business Management and Operations team. This dynamic team supports EFT's Operations Center of Excellence spanning Finance, Human Resources, Risk, Audit, Public Affairs, Legal and Technology stakeholder related business lines. We are seeking a highly motivated individual to fill our open Lead Business Services Consultant role within EFT Business Management Organization providing operation support for financials and investment planning, portfolio delivery and product operating models. This is a great opportunity for someone who has a passion for enabling teams to be their best, process improvements and having fun while we do it!

Job Responsibility:

Own support functions and day-to-day operating routines across multiple portfolios, and lead execution of large-scale strategic initiatives
set the cadence, clear blockers, and hold owners to outcomes
Drive operating excellence at scale—design and enforce playbooks and standards that increase efficiency, quality, and cost-effectiveness
run capacity & pipeline planning and re-planning across assigned workstreams
Research and assess moderately complex business, operational, and strategic topics
synthesize findings and develop clear, actionable recommendations
Exercise independent judgment to make well-reasoned decisions for support functions and programs
escalate early with options and impacts
Plan and land programs end-to-end (e.g., process simplification, AI adoption, scalability) with benefits realization plans and adoption/stabilization criteria baked into definition of done
Collaborate with Product, CIO groups, Operations, and Finance to co-author project plans, policies, procedures, and playbooks
standardize best practices and ensure consistent governance gates and entry/exit criteria
Design and deliver compelling executive materials that enable stakeholder decisions—develop pre-wired narratives, craft visually engaging decision packets, shape SteerCo agendas, and ensure alignment and follow-through on outcomes
Maintain a single source of truth for portfolio health (schedule, scope, cost, risk)
publish executive-ready dashboards and recommendations that drive timely trade-offs
Serve as the primary liaison for risk and control integration across EFT and ensure timely evidence and reporting of compliance
Maintain an integrated, cross-portfolio view of milestones and dependencies
proactively surface conflicts, orchestrate resolution paths, and protect critical timelines
Coach and upskill a matrixed set of program managers/BAs
raise the bar on planning quality, risk narratives, and structured storytelling
foster a culture of accountability and continuous improvement

Requirements:

5+ years of Information Technology in support of Business Services experience, or equivalent demonstrated through work experience, training, military experience, education
5+ years in program/portfolio execution in complex, matrixed environments
track record leading multi-workstream delivery and realizing financial/operational benefits
Demonstrated ability to align operating models and playbooks across multiple business groups and CIO teams
strong governance design and re-planning expertise
Proven impact improving efficiency/quality/cost with capacity management, throughput improvement, and pipeline hygiene at portfolio scale
Success translating strategy into executable plans with clear outcomes, guardrails, and change-adoption plans
Mastery across the execution lifecycle—intake, prioritization, delivery, adoption, stabilization—including dependency orchestration and benefits tracking
Advanced KPI/OKR and decision analytics skills
builds dashboards that inform trade-offs (Excel/Power BI/Tableau or equivalent)
Executive communication and decision facilitation excellence (pre-wires, options, impacts, recommendation, decision log)
Credible challenge and early-issue identification
comfortable escalating with data-backed options to achieve business outcomes
Experience embedding risk & control milestones (e.g., DARE/DIME, Vendor EOS, IM/SDLC) into delivery plans and evidencing compliance
Familiarity with banking/financial services, customer segments, and digital platforms/products
awareness of market/competitor dynamics
Tools: ServiceNow (work/problem/change), Jira/Confluence, Power BI, and M365
Workday familiarity is a plus
Bachelor's degree (or equivalent)
advanced degree and/or certifications (e.g., PMP, Agile/Scrum, Lean Six Sigma) preferred
Willingness to work on-site at stated location on the job opening

Nice to have:

Workday familiarity
advanced degree and/or certifications (e.g., PMP, Agile/Scrum, Lean Six Sigma)

What we offer:

Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement

Additional Information:

Job Posted:
September 30, 2025

Expiration:
October 03, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Lead Business Services Consultant