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PLS Logo PLS · Office Administration

Lead Business Services and Facilities

Australia, Perth · Job Posted April 12, 2026
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Job Description

The Business Services & Facilities Lead leads a team of professionals across a portfolio comprising front- and back-of-house operations for the Perth office, as well as domestic and international travel planning and journey management. A key focus of this role is to provide leadership across a diverse range of business services, balancing resourcing in line with business priorities and ensuring that up-to-date practices are implemented, refined and remain fit for purpose. This role is accountable for delivery within the approved Business Services & Facilities budget and is expected to identify opportunities for cost efficiency in service provision. The role will also be responsible for identifying, scoping and delivering initiatives to enhance service quality, cost effectiveness and overall business impact. Fostering strong working relationships internally (such as with Executive Assistants) and externally (including visitors and shareholders) will be central to success in the role.

Job Responsibility

  • Provide day-to-day direction and leadership of the Business Services & Facilities team, including development of team strategy and priorities, setting and tracking of individual OKRs, and mentoring and guidance of team members
  • Provide timely updates and feedback to the CPSO regarding priorities, progress, risks and opportunities across all portfolio areas, including in-person briefings, development of tracking dashboards, and drafting of Board papers where relevant
  • Formalise and publish (through Document Control) relevant policies, procedures, standards and frameworks, ensuring appropriate approval pathways are followed
  • Regularly review and update policies, procedures, standards and frameworks to ensure compliance with regulatory requirements, alignment with PLS values, and continuous improvement in efficiency, effectiveness and engagement
  • Manage resourcing levels to ensure consistent service delivery, identifying shortfalls and proactively implementing solutions to mitigate risks
  • Document and refine task and contact lists for key processes to ensure seamless coverage across the team during leave, peak demand periods and vacancies
  • Contribute to the annual Business Services & Facilities budget and manage delivery within the approved financial framework, identifying one-off impacts and opportunities to improve cost effectiveness without compromising service quality
  • Support the ongoing review of Perth office leases and locations, and lead the logistics of any relocation, consolidation or refurbishment initiatives as determined by the ELT

Requirements

  • At least five years’ experience in a related leadership role within a corporate or hospitality environment
  • Excellent team leadership, communication and problem-solving skills
  • A positive and confident approach
  • A collaborative team player with the ability to engage effectively across diverse stakeholder groups
  • Strong organisational and time management skills, with the ability to meet tight deadlines
  • Ability to see tasks through to completion
  • High attention to detail
  • Experience within the resources sector
  • Experience delivering one or more of the team’s core service areas (front of house, facilities management, travel coordination)
  • Experience with travel booking and journey management systems/providers

What we offer

  • 18 weeks parental leave for primary carers and 4 weeks for secondary carers
  • Flexible working arrangements including an option to work from home
  • Health and wellbeing allowance
  • Annual short-term incentive bonus that recognises individual and business performance
  • PLS employee share scheme
  • Novated leasing through salary sacrifice
  • Paid community leave
  • Monthly employee recognition awards
  • Access to PLS’ KidsCo School Holiday Program
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