Lead Business Relationship Support Specialist - Delivery Consultant

• Lead complex initiatives or large portfolio of customers and share leadership role with relationship managers to oversee a portfolio of accounts
• Handle complex customer issues including escalation and resolution
• Review the decision process for customer accounts and evaluate the profitability and risk of designated portfolio
• Verify compliance and report identified issues for resolution
• Partner with managers to resolve issues and provide status updates on implementations
• Develop expertise in policies, procedures and compliance requirements
• Lead team and serve as a subject matter expert for the department
• Collaborate and consult with peers, colleagues, internal partners and managers to resolve issues and achieve goals
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures and compliance requirements

5+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Ability to effectively manage time and multi-task on concurrent projects while leading in a team environment across all organizational levels while meeting deliverables
• Excellent verbal, written, and interpersonal communication skills
• Skilled in customer-facing communication in a fast paced, deadline driven, regulatory environment
• Solid critical thinking, problem solving, analytical, and decision-making skills
• Experience with Hogan, WCIS (Wholesale Customer Information System), WCAO (Wholesale Customer Account Onboarding), RCS (Risk Control System), and TRE (Transaction Risk Exposure)
• Intermediate Microsoft Office skills (Excel, Word, Outlook), including the ability to cut/copy/paste, filter/sort data, create/manage pivot tables, format documents/spreadsheets, and schedule meetings
• Strong attention to detail and accuracy
• Comfortable using search tools to research data
• Familiarity with Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA)

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement