Lead, Business Process Improvement Job at Airbnb

Project Manager - Business process lead

As the Business Process Lead, you will report directly to the Director of Manufa...

Location

Canada , St-Laurent, Québec

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, Information Technology, Engineering, or a related field
Proven experience (10 years) in project management and system integration initiatives within complex organizations
Good knowledge of PLM, ERP, and MES, functionality, and integration capabilities
Excellent communication, collaboration, and stakeholder management skills, with the ability to effectively convey complex technical concepts to non-technical audiences and gain buy-in for integration initiatives
Demonstrated leadership abilities, including the ability to inspire and motivate teams, drive change, and foster a culture of continuous improvement and innovation
Proven ability to develop and capitalize on new business opportunities, set business goals and deliver on plans
Bilingual (French and English)

Job Responsibility

Managing and optimizing business processes to ensure efficiency, effectiveness, and alignment with organizational goals
Lead process improvement projects, ensuring timely completion and alignment with organizational goals
Collaborate with various departments to ensure that processes are streamlined and aligned with business objectives
Develop and track key performance indicators (KPIs) to measure the effectiveness of process changes
Manage the transition of process changes, addressing any resistance
Ensure buy-in from all stakeholders for successful implementation

What we offer

Insurance plans (Dental, medical, life insurance, disability, and more)
Competitive base salary
Retirement savings plan
Employee Assistance Program
Tele Health Program

Fulltime

Business Process Optimization (BPO) Lead

The Avanos Global Customer Service Team is committed to delivering world-class s...

Location

United States

Salary:

96000.00 - 112000.00 USD / Year

Avanos

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field
3+ years of experience supervising or optimizing BPO or shared service operations
Strong leadership experience with outsourced teams, preferably in the Philippines
Excellent problem-solving and communication skills with a strong track record of process transformation
Experience working in cross-functional environments with matrixed reporting and distributed teams

Job Responsibility

Provide end-to-end leadership of Avanos’s outsourced operations in the Philippines, ensuring the health, scalability, and long-term success of the BPO Program
Provide guidance to support evolving business needs and cross-functional service expansion
Support initiatives that define, optimize, and scale outsourced operations across multiple departments beyond Customer Service (e.g., Commercial Ops, Order Management, Inside Sales)
Maintain real-time KPI dashboards and governance routines across all BPO-supported functions
Conduct recurring business reviews, performance assessments, and continuous improvement check-ins with BPO leadership
Ensure effective Leader Standard Work is developed, maintained, and followed at all levels of the BPO engagement
Act as the primary liaison and escalation point between Avanos and the BPO partner in the Philippines
Collaborate with internal leaders from Commercial, Customer Experience, Order-to-Cash, Planning, and Marketing to understand priorities and operational growth opportunities
Communicate program health and opportunities to Avanos leadership regularly, providing data-backed recommendations
Identify workflow gaps, structural inefficiencies, or resourcing challenges and lead cross-functional solutions to improve results

What we offer

benefits on day 1
free onsite gym
onsite cafeteria
HQ region voted 'best place to live' by USA Today
uncapped sales commissions
generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting

Fulltime

SMO Group Business Process Manager

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees ...

Location

United States , Overland Park

Salary:

94600.00 - 170600.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

Bachelor's Degree - Business, Finance or related field
7-10 years Related work experience
Change Management
Process Improvement
Telecommunications
At least 18 years of age
Legally authorized to work in the United States

Job Responsibility

Leads process design, implementation, and quality control monitoring
Works on multiple large and highly complex projects for operational improvement
Works with teams across technology and the business segment to align strategic vision and build requirements
Provides structure, feedback and direction
Mentors and contributes to organizations body of knowledge on process design, modeling, execution, monitoring and optimization
Actively seeks out shared services industry and business information
Maneuvers and mentors others through complex political situations effectively and quietly

What we offer

medical, dental and vision insurance
flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Lead, Process Engineering and Operations Transformation

This position is a senior individual contributor role responsible for leading bu...

Location

United States , Hybrid (partly onsite, partly remote in the US)

Salary:

115500.00 - 266000.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Extensive knowledge of business process reengineering, value stream mapping, and operational diagnostics
Lean Six Sigma Black Belt or equivalent certification strongly preferred
Hands-on experience with process mining and automation platforms (e.g., Celonis, Signavio, Workfusion, Power Automate)
Strong stakeholder management, facilitation, and change leadership skills across regions and functions
Ability to influence without authority and communicate insights to both technical and executive audiences
Proficiency in using data visualization and analytics tools (e.g., Power BI, Tableau, Excel)
Experience navigating complex, matrixed environments and driving transformation across geographies
8+ years of experience in process improvement, business transformation, or operational excellence roles in global organizations or consulting
Proven success in delivering enterprise-scale process change initiatives with measurable value realization
Deep familiarity with AMS business practices and cultural dynamics

Job Responsibility

Lead regional discovery, mapping, and optimization of end-to-end business processes across the Americas, aligned with HPEFS’ global transformation strategy
Serve as the key transformation point-of-contact for AMS-based stakeholders, collaborating closely with global peers, functional leaders, and digital enablement teams
Apply Lean Six Sigma, process mining, and intelligent automation tools to identify high-impact opportunities and redesign workflows
Translate process insights into compelling business cases and secure alignment with cross-functional sponsors
Guide and mentor regional peers in continuous improvement methodologies, contributing to knowledge sharing and capability building
Influence transformation roadmaps and prioritization decisions by leveraging business acumen, data analysis, and deep process understanding
Support the advancement of a Process Re-engineering Center of Excellence, contributing to frameworks, playbooks, and global standards

What we offer

Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
Personal and professional development programs
Flexibility to manage work and personal needs
Unconditional inclusion

Fulltime

Business Process & Automation Intern

Hewlett Packard Enterprise Financial Services (HPEFS) offers university students...

Location

Ireland , Leixlip

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Actively pursuing a Bachelor's or Master's degree in Business, Industrial Engineering, Operations Management, Data Analytics, or a related discipline
Strong analytical, communication, and problem-solving skills
Enthusiasm for business process improvement, digital tools, and real-world operational challenges
Ability to manage your time, balance competing priorities, and thrive in a dynamic work environment
Curiosity, a learning mindset, and interest in working with a diverse, globally distributed team

Job Responsibility

Support process engineering initiatives by helping build process maps, identifying inefficiencies, and observing real-world workflow challenges
Assist process owners and continuous improvement leads with documentation, stakeholder engagement, and change management tasks
Participate in automation and analytics projects, where you may help gather requirements for RPA, explore business use cases for AI tools, or support dashboard/report design
Contribute to value realization and initiative tracking, helping measure project outcomes and business impact
Be part of ad hoc focused support teams for urgent transactional bottlenecks, problem analysis, or team deep dives into operational pain points
Collaborate with transformation leads to prepare materials, stakeholder summaries, or project plans related to cross-functional priorities
Gain exposure to industry tools and techniques like Lean Six Sigma, process mining, and agile work management

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
1:1 mentorship and shadowing opportunities
Unconditional Inclusion environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Fulltime

Continuous Improvement Lead

We’re looking for a Continuous Improvement Lead to drive operational excellence ...

Location

United Kingdom , London

Salary:

45000.00 - 50000.00 GBP / Year

Pod Point

Expiration Date

Until further notice

Requirements

Minimum 5 years’ experience in a continuous improvement or process improvement role
Strong knowledge of Lean, Six Sigma, and process optimisation principles
Proven ability to manage multiple projects simultaneously
Analytical mindset with experience in data interpretation and decision-making
Excellent communication and interpersonal skills, able to influence at all levels
Proficiency with project management tools and data analysis platforms (Excel, Power BI, etc.)
Strong problem-solving skills and practical approach to solutions
Experience in operations or service industry environments preferred

Job Responsibility

Process Analysis & Optimisation – Analyse workflows, identify bottlenecks, and implement improvements to enhance efficiency and reduce waste
Lean & Six Sigma Application – Apply Lean, Six Sigma, and other methodologies to optimise operational processes and drive excellence
Data-Driven Insights – Work with analysts to interpret data, conduct root cause analysis, and present actionable recommendations to leadership
Project Leadership – Lead and deliver improvement projects, ensuring timely execution, alignment with business objectives, and measurable impact
Performance Monitoring – Track KPIs and performance metrics to measure success and sustain improvements over time
Culture of Innovation – Champion continuous improvement by providing training, fostering collaboration, and embedding a proactive approach to change

What we offer

Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform
Pod Charger
Flexible hybrid working model
Work abroad for up to 20 days per year
Family & friend discount scheme
25 days holiday (plus Bank Holidays)
Very generous parental and family leave
Pension scheme with a 4.5% matched contribution
Eyecare scheme
Life insurance covering up to 4x your annual salary

Fulltime

Process Improvement, Knowledge, & Enterprise Risk Management Task Lead

Implement and execute a process improvement program that continuously identifies...

Location

United States , Washington, DC

Salary:

Not provided

Talent Acquisition Concepts

Expiration Date

Until further notice

Requirements

A current, active SECRET Clearance
A bachelor's degree in computer science or a related field
5+ years of total work experience in IT governance, risk management, audit, compliance, business continuity plan management, or other related information security domains
3+ years managing cross-functional teams and influencing senior-level management and stakeholders
Previous experience obtaining and maintaining compliance certifications/attestations for at least one of the following: PCI-DSS, Sarbanes-Oxley (SOX), or SOC 2 compliance
Strong understanding of PCI-DSS, NIST CSF, and COBIT frameworks
Advanced comprehension of security and risk best practices and industry standards from a business, technical, and operational perspective
Proven experience leading and developing staff members
Ability to maintain the highest level of confidentiality
Excellent organizational skills with a proven ability to manage multiple projects simultaneously

Job Responsibility

Continuously monitor SDLC related processes and provide CST insight into any areas that may require special attention
Make recommendations for process improvements and develop target-state process designs, develop implementation plans/roadmaps, and continually revise and report on process efficiencies and redundancies
Develop and deliver updated process, policy and procedures documents
Support CST’s Annual Statement of Assurance process documentation requirements
Conduct and document process evaluations against established performance metrics, recommend corrective actions, and conduct lessons-learned sessions
Support the Government in monitoring project teams for adherence to policies and procedures
Perform all other Process Improvement activities as directed by the COR/GTM
Review CST’s current Knowledge Management processes and Systems, including SharePoint, as well as review existing knowledge management documentation with the view to making improvements
Provide support for SharePoint as a Knowledge Management tool. This shall include maintenance of SharePoint sites and repository/document management activities
Recommend improvements to CST’s Knowledge Management systems and develop and maintain related Knowledge Management Policies and Procedures documents

What we offer

health, dental, and vision coverage
a retirement plan
a profit-sharing/bonus plan
Paid Time Off
holidays
sick days
a fun, creative work environment

Fulltime

Business Process Consultant

As a Business Process Consultant with GlideFast Consulting, you are essential in...

Location

United Kingdom

Salary:

Not provided

GlideFast

Expiration Date

Until further notice

Requirements

3+ years working with the ServiceNow platform with experience in at least two modules
3+ years experience in management consulting, process design, or product management
Experience leading and executing complex strategic and operational initiatives at large organizations
Experience partnering and advising key stakeholders/executives
Advanced presentation skills, including the creation and delivery of professional PowerPoint presentations
Ability to confidently facilitate client workshops, clearly communicate process recommendations, and manage stakeholder engagement (in person or virtually)
Self-motivated, disciplined professional able to function as a true business leader with a record of accomplishment in managing multiple complex tasks
High proficiency with English language: written, reporting, verbal/oral communication skills
must be an effective presenter
Excellent communication skills required- verbally with customers and all levels of the business, as well as written with technical assessments and project-related reports

Job Responsibility

Prepare and lead process discovery and requirement workshops with customer sponsors and key stakeholders to identify requirements
Document, communicate and validate business, functional design, and process requirements throughout the customer engagement
Identify areas of process/platform improvement and recommend solutions to gain process efficiencies, improve long-term platform sustainability, and increase adoption rates
Provide guidance to customers of tools, features, and processes available to them on the ServiceNow platform that could provide additional value
Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes
Design and deliver tailored ServiceNow solution demonstrations that align to customers' objectives along with key metrics and KPI's to quantify the solution value
Collaborate and contribute to the organization to support continuous improvement of customer delivery, best practice processes, collateral, and team development
Invest and maintain expertise in ServiceNow products, processes, best practice, capabilities, and features
Handle multiple complex projects or initiatives across customers and the ServiceNow platform
Identifies gaps and opportunities related to Advisory team processes, artifacts, and methodologies

Lead, Business Process Improvement

Airbnb

Location:
United States

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
February 16, 2026

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