Lead Business Lending Relationship Management Representative

• Support the building and maintaining of effective relationships with existing clients through support of Credit Product Portfolio functional area
• Execute various manufacturer programs and marketing campaigns, including adapting campaigns to increase efficiency and results
• Ensure that various segments of the market receive adequate support and coverage to encourage continued flow business
• Support internal and external clients to achieve business objectives
• Perform or guide others on complex tasks or initiatives that require planning, evaluation, and interpretation
• Independently prioritize work and provide day-to-day-work leadership and mentorship to team
• lead or contribute to implementation of new or revised processes and procedures that require coordination among various teams
• Provide guidance and subject matter expertise to immediate team and functional area on a wide range of information
• Partner with product management functional partners to provide recommendations to leadership on evolving market needs to enable the innovation, design, and delivery of credit solutions more effectively
• Contribute to client-related or ad-hoc projects and teams, including supporting the interpretation of policies and providing technical guidance on documentation concerns
• Support performance and overall effectiveness of team, as well as cross-group administrative operations

6+ years of secured or specialized lending relationship management or portfolio management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Prior sales or customer service experience
• Knowledge of pricing lease and loan transactions (Supertrump)
• Experience managing complaints and objections effectively and professionally
• Advanced problem-solving techniques
• Ability to manage multiple priorities, and operate in a fast-paced environment
• Responsible, reliable, dedicated and committed to fulfilling obligations and being a team player
• Ability to remain calm and thoughtful in challenging or frustrating circumstances, and having the ability to recognize intense situations when deals should be escalated to management
• High degree of organization with ability to grasp strategic as well as tactical issues involved with client relationships
• Ability to work with minimal supervision and able to establish relevant priorities with respect to administrative work associated with departmental activities
• Excellent verbal, written and interpersonal communication skills