Lead Business Execution Consultant

• Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Review strategic approaches and effectiveness of support function and business performance
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
• Make decisions in highly complex and multifaceted situations
• Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
• Influence, guide and lead less experienced Strategy and Execution staff within the group

• 5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, education
• Knowledge of call center environment and/or telephony platforms: Five9, Verizon Virtual Contact Center, Verizon Toll Free Network Manager
• Excellent verbal, written, and interpersonal communications skills
• Proven success in problem analysis and resolution with strong attention to detail and accuracy
• Strong organizational skills
• ability to multi-task and work in a deadline driven environment
• Ability to work effectively in a team environment and across all organizational levels
• Ability to work in a fast-paced deadline driven environment
• Ability to communicate effectively with business partners and project managers
• Ability to make timely and independent judgment decisions
• Strong analytical skills with high attention to detail and accuracy
• Ability to think strategically, be a self-starter, challenge the status quo, implement, and effectively deliver business objectives
• Knowledge and understanding of complex environments: cross-functional areas, large number of interfaces and data sources
• Strong data management, financial management, quality management and organization skills

Knowledge of call center environment and/or telephony platforms: Five9, Verizon Virtual Contact Center, Verizon Toll Free Network Manager

• Hybrid work schedule
• Equal opportunity employer
• Disability accommodation available
• Drug free workplace