Lead Business Execution Consultant

• Facilitate and manage key strategic decision forums, including intake and idea refinement processes
• Manage the multi‑year investment plan and initiative roadmap in partnership with Finance and Product Capabilities
• Develop and maintain roadmap materials and structure executive level updates on strategic initiative progress, key decisions, and risks
• Manage multi‑year technology investment roadmaps and gain alignment across stakeholders on annual investment needs (e.g., $10–15M+ per year)
• Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
• Manage complexity and drive alignment by partnering across multiple teams to influence decisions and deliver results
• Provide senior leadership with updates on end‑to‑end client experience and related strategic processes
• Lead customer journey mapping through loan shopping, onboarding, servicing, and ongoing experiences, identifying opportunities for automation and AI
• Conduct ongoing monitoring of the current‑state end‑to‑end client experience, assessing performance across processes
• Develop the vision for the target‑state client experience based on gaps identified through consumer research, NPS, and other feedback channels
• Partner with Operations, Underwriting, Servicing, Technology, and Data teams to recommend improvement strategies
• Monitor risks and issues through the full end‑to‑end client experience model
• Incorporate voice‑of‑customer insights to influence product and experience design
• Lead cross-functional teams to plan and execute programs and initiatives aligned to the end‑to‑end customer experience
• Influence and guide partners across Product, Operations, Risk, and Technology to align on shared strategy and deliver the optimal customer journey
• Provide leadership and mentorship to less experienced Business Execution and Strategy staff
• Perform data‑driven assessments to solve complex issues and deliver actionable recommendations
• Perform assessments using fact‑finding and data, applying creative approaches to solving complex issues and developing appropriate solutions or recommendations
• Support decision‑making in highly complex, multifaceted situations across the PL business

5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Experience in customer experience, product management, or roles that directly influence customer outcomes
• Lean Management, Six Sigma, or process improvement background
• Demonstrated ability in process mapping, journey design, and solution thinking
• Strong relationship management and communication skills with the ability to influence in a matrixed environment
• Experience in financial services or related industries supporting complex, cross‑functional initiatives

• competitive salary
• robust benefits package
• programs to support work-life balance and well-being
• rewarded for investing in community
• celebrated for being your authentic self
• empowered to grow