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Wells Fargo is seeking a Lead Business Execution Consultant.
Job Responsibility:
Lead cross functional teams to strategize, plan, and execute a variety of programs, services and initiatives
Drive accountability for assigned initiatives, limit risk exposure, and create efficiencies as appropriate
Review strategic approaches and effectiveness of support function and business performance
Perform assessments through fact finding and data requiring creative approaches to solving complex issues, and develop appropriate solutions or recommendations
Make decisions in highly complex and multifaceted situations requiring solid understanding of business group's functional area or products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans
Collaborate and consult with members of the Business Execution team and team leaders to drive strategic initiatives
Influence, guide and lead less experienced Strategy and Execution staff within the group
Partner closely with the LOB Experience Leads, product Managers, Product owners and business groups to ensure technology rollouts are well coordinated, clearly communicated, and effectively adopted across the bank
Collaborate with all levels of leadership to prepare teams for new or changes to workforce tools through a variety of media formats and channels
Work independently and in collaboration to design, plan and execute of a variety of programs and initiatives that would include enhancement of user experience for all Workplace Technology products and support Outreach and Adoption activities to offer improved user experience and user delight
Conduct research studies on customer experience and behavior, synthesize findings into actionable insights and recommendations, and propose innovative user experience design strategies to address user needs during the lifecycle of change management and adoption
Collaborate and consult with LOB Experience leads in developing project plans, and strategies
Establish benchmarks and metrics for adoption in accordance with industry standards, best practices and product group goals
Deliver commitments tied to enterprise strategic priorities/OKRs
Use data from Service desk and other sources to track metrics, manage product adoption, and drive continuous improvement through user communication, collaterals, service desk training and other tactics as appropriate
Requirements:
5+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Strong years’ experience of Business Execution, business transformation, change management, usage and adoption and/or Strategic Planning experience
Proven ability to deliver strategic and tactical business objectives
Experienced working in Strategic planning/transformation groups, user experience and digital transformation
Experience in end user facing technologies
Advanced Microsoft Office skills, with focus on advanced Excel, PowerPoint skills
Significant working experience with Agile methodologies
Knowledge of Technology / Tech Infrastructure workforce products
Experience working with digital products, productivity and collaboration tools
Nice to have:
Demonstrated skill in written communication
Ability to work independently and in teams
Ability to build partnerships and influence without authority
High comfort in discussions with senior managers and stakeholders
Strong technical aptitude and ability to quickly learn new concepts and tools and willingness to learn
Experience working with Agile/Scrum software development teams
Ability to quickly grasp complex technical concepts and make them easily understandable in text and business terms