Lead Business Execution Consultant - Telephony Solutions Job at Wells Fargo (Irving)

Unified Communications Engineer III

Location

United States , Los Angeles

Salary:

91536.00 - 151034.00 USD / Year

L.A. Care Health Plan

Expiration Date

Until further notice

Requirements

At least 5 years of system testing and integration experience and/or I.T. Telecommunications with the demonstrated experience on the following list of stated knowledge/experience/skills
Customer orientation- establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Timing and prioritization of production jobs to meet deadlines and regulatory compliance
Critical thinking skills and a team player
Strong communication (written and verbal), project management, and organization skills
Display effort on personal growth while contributing to the advancement of the department and company as a whole
Demonstrate working knowledge of telecommunications equipment and software (Cisco UCCE / PCCE, VRU, UCM, CVP,VXML,SIP Trunking, Workforce management (WFM) Convergys IVR/CVP, WebEx, Jabber, and AVST)
Configure PG Explorer, CUCM Server
Knowledgeable in intelligence collection systems, identifying and gathering requirements, and supporting operational planning
Strong experience in TCP/IP, Microsoft Outlook email and PDA's

Job Responsibility

Lead support of all administrative, planning, monitoring and integration aspects of Call Center, Converge IVR/CVP, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE / PCCE with an emphasis on CVP Scripting
Assist in implementing ICM, CTI/CTIOS and Call Center Reporting
Help secure operation, as well as participate in disaster recovery preparation to ensure communications are in place
Contribute with disaster recovery exercises to demonstrate the capability of establishing Telecommunications in the event of an outage
Perform research, evaluation, installation, and upgrades of Telecom hardware and applications
Assist Helpdesk in areas concerning telecommunications and work with network administration to resolve connectivity issues
Be proactive with training and ensure that documentation is created so that junior staffs can grow and handle such issues with ease in the future
Troubleshoot, rebuild, recover and tune telecom equipment
Adhere to standard operating procedures (SOP's) to guarantee a stable environment
Work closely with business units/end-users, and vendors resulting in solutions for L.A. Care's growth and success

What we offer

Paid Time Off (PTO)
Tuition Reimbursement
Retirement Plans
Medical, Dental and Vision
Wellness Program
Volunteer Time Off (VTO)

Fulltime

Key account manager

To be able to strategize business development which leads to sales of bouquet of...

Location

Salary:

Not provided

Iris Global Services

Expiration Date

Until further notice

Requirements

Working knowledge in any / all the areas of: Mobility & IT Infra including Hardware/Software/ Solutions and Services
Networking domain LAN/WAN IP telephony
Data security
Network management
Data and voice networking infrastructure solutions
Microsoft Solutions including cloud ie. Azure / o365
Server, Storage, Backup Solutions, Endpoint Computing Knowledge
Knowhow of new age Technology Trends on Mobility, Cloud and Productivity
A Professional Certification in Mobility / Cloud / IT / Networking / Security
An M.B.A. degree from a reputed institution will be an added advantage

Job Responsibility

Strategize business development which leads to sales of bouquet of products, solutions and services in the mobility & productivity domain
Work collaboratively amongst the team members including Consultants, Pre sales, Post sales, Deployment and Consumption specialists to land and execute the business
Identify a business pain and help solve that for the prospective customers using mobile technologies as a platform
This is an Individual contributor role of a hunter
Responsible for acquiring, managing & nurturing relationship with end customers
Technology sales / business development activities on a daily basis
Self / Job management and resource allocation for client needs
Achieving key business standards / parameters (revenues and gross margin) for various solutions and services, set for specific business period
Ability to have C level technology solution conversations

Cloud Solution Architecture

As a Mission Critical CSA, you will play a pivotal role in enabling customer suc...

Location

Romania , Multiple Locations

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field and experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter
Extensive Experience working with CCaaS and understanding of: D365 Contact Center architecture, Nuance / Voice capabilities
Experience working with Omnichannel / Contact Center, and understanding of: digital channels (chat, messaging, social), voice and telephony concepts (ACD, IVR, routing), customer journey orchestration across channels
Deep understanding of: case management, SLAs, queues, routing, knowledge management, service analytics, extensibility via Dataverse and Power Platform
Proven capability to manage and resolve critical technical issues in complex, high pressure support environments
Demonstrated ability to build trusted, long term customer relationships through consistent and strategic engagement
Exceptional customer service skills, with strong verbal and written communication abilities
Experience delivering technical training or enablement to customers or peers is highly regarded
Demonstrate a strong ability to build and lead programmatic approaches for customer situations, ensuring customer buy-in and providing regular communication of value delivered

Job Responsibility

Design, plan, and drive execution of proactive engagements for business critical workloads, with a focus on reliability, security, supportability, manageability, and observability, aligned to customer priorities and product roadmap
Combine data-driven insights, industry knowledge, and product expertise to help customers make strategic decisions around their business critical workloads
Partner closely with solution architects, customer success, support, engineering, and other stakeholders to provide a seamless, end to end customer experience
Drive accelerated incident resolution by maintaining visibility of critical incidents and ensuring effective root cause analysis and actionable recommendations
Support the onboarding and enablement of customer owned monitoring and observability solutions to improve operational insight and customer outcomes
Provide cross team leadership by clarifying roles, responsibilities, and escalation paths across account and support teams
Coordinate proactive monitoring and incident resolution activities to ensure continuity and alignment across workstreams
Maintain and contribute to up to date technical knowledge resources, sharing incident learnings and recommendations through clear, structured documentation

Fulltime

Sr. Process Specialist

To assist the Principal Process Specialist in managing the administration of Wor...

Location

Philippines , Muntinlupa City

Salary:

Not provided

Capital One

Expiration Date

Until further notice

Requirements

Total of 18 months of experience in a call center operations environment
Knowledge of call center business processes
Strong analytical skills and has the ability to analyze data impact for large Queues and call center operations performance management data
Results orientation with an emphasis for action, versatility, and adaptability
Critical thinking and problem solving skills
Strong communication skills
Management mindset with sound judgment
Ability to self-drive and work effectively with others
People management skills, including team formation, collaboration, and influencing (as applicable)

Job Responsibility

To assist the Principal Process Specialist in managing the administration of Workforce Management functions, such as Capacity and Footprint Execution, Schedule and Absence Management, Access Delivery and Governance, Intraday Management, and other supported tasks and process
To offer Workforce management-related consultation, leading and/or supporting the delivery of enhancements and projects
To partner with Operations and Functional teams through accurate and efficient execution and supporting overall strategy and performance
Supervises a team or manages assigned sub-function
Accurately create and maintain reports that provide insights into staffing forecast and layered role needs
Collaborate with onshore and local stakeholders e.g Capacity Planners, Recruitment, L&D, Operations, etc. to ensure timely delivery of staffing requirements
Acts as a subject matter expert in footprint related consults
Collaborate within Workforce, Operations and Functional teams in delivering business strategies that impact associate schedules
Provide support in managing associate schedules and off-phone activities in Calabrio Teleopti
Partake in company-wide initiatives and offer guidance based on availability and work requirements

Fulltime

Fraud & Investigation Lead

The VST Fraud & Investigation Manager is responsible for managing Internal Inves...

Location

Italy , Milan

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in fraud risk management, investigations, internal controls, audit, compliance, or related assurance functions—particularly in evaluating controls, identifying vulnerabilities, and managing investigative processes
Extensive experience (minimum 5 years) in fraud management and/or investigations
Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities
Skilled in conducting investigations and producing high-quality, detailed reports
Proven leadership capabilities and the ability to deliver in fast-paced, high-growth, and uncertain environments
Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks
Analytical mindset with strong influencing skills, capable of critically assessing information, identifying root causes, and developing logical, risk-based solutions
Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences
Broad understanding of mobile and fixed telephony networks and associated services
familiarity with Vodafone’s business model, products, and services is a plus

Job Responsibility

Act as Security and Forensic expert, collecting, securing, and preserving evidence related to internal investigation cases
Carry out and lead investigations as required by the Group Senior Investigation Manager
Advise the Group Senior Investigation Manager on the steps necessary to investigate cases of alleged wrongdoing
Prepare and maintain detailed and accurate reports, records, and KPIs for all investigations performed
Ensure all Speak Ups received locally are escalated to the Group Speak Up Committee
Provide advice and consultancy on investigations, as required
Conduct FRAs within VST as required by the Group Senior Fraud Manager for Group Entities
Develop and maintain a FRA plan by identifying fraud-vulnerable processes, products, and services, and align priorities with business owners
Execute detailed FRAs in line with policy requirements, delivering actionable recommendations
Track and monitor FRA actions to ensure timely closure or acceptable residual risk

Fulltime

Fraud Manager

The VP&C Fraud & Investigation Manager is responsible for driving the implementa...

Location

Luxembourg , Luxembourg

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in fraud risk management, investigations, internal controls, audit, compliance, or related assurance functions—particularly in evaluating controls, identifying vulnerabilities, and managing investigative processes
Extensive experience (minimum 5 years) in fraud management and/or investigations
Prior experience in fraud risk management activities such as conducting FRAs, developing anti-fraud controls, or contributing to fraud prevention strategies
Strong relationship-building skills with the ability to collaborate across departments and demonstrate influencing and negotiation capabilities
Skilled in conducting investigations and producing high-quality, detailed reports
Proven leadership capabilities and the ability to deliver in fast-paced, high-growth, and uncertain environments
Experience in designing and/or delivering training, awareness initiatives, or internal communications related to business risks
Analytical mindset with strong influencing skills, capable of critically assessing information, identifying root causes, and developing logical, risk-based solutions
Excellent written and verbal communication skills, capable of conveying complex information clearly to diverse audiences
Broad understanding of mobile and fixed telephony networks and associated services

Job Responsibility

Act as the main Fraud and Investigations expert in VP&C
Conduct FRAs within VP&C as required
Develop and maintain a FRA plan
Execute detailed FRAs
Track and monitor FRA actions
Evaluate fraud vulnerabilities in new offerings
Ensure fraud gaps are addressed pre-launch
Design and deliver targeted fraud awareness and training initiatives
Pursue continuous professional development
Act as Security and Forensic expert, collecting, securing, and preserving evidence

What we offer

Annual Discretionary Bonus
Generous Annual Leave (28 days, option to buy 5 more, carry over 5 days per year)
1 additional Family Day
11 public holidays
5 charity days per year
Flexible working schedule
20 days to work from abroad
Lunch vouchers
Access to private AXA health insurance
Robust pension scheme

New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...

Location

United States , Venice

Salary:

16.50 - 25.00 USD / Hour

CVS Health

Expiration Date

Until further notice

Requirements

Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 16 years of age
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification requirements vary by state

Job Responsibility

Living our purpose by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone
keeping patients healthy by offering immunizations and other services at the register and over the phone
and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback
actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
voluntarily traveling to stores in the market to work shifts as needed by the business

What we offer

dental
vision
wellness resources
employee discounts
access to certain voluntary benefits
other programs

Parttime

New

Cook 1

Location

United States of America , Kailua-Kona

Salary:

36.36 USD / Hour

Four Seasons

Expiration Date

Until further notice

Requirements

Required by the Hawaii State Department of Health to obtain a Tuberculous (TB) clearance card when working in food and beverage
At least two years of culinary or related work experience, with advanced culinary knowledge preferred
High school education or equivalent
culinary school experience is a plus
Strong knife skills and the ability to operate, maintain, and clean all kitchen equipment and utensils
Ability to multitask in a fast-paced environment while maintaining consistency and quality
Physical ability to meet job demands, including walking 80% of the shift, bending, reaching, pushing/pulling, and lifting up to 70 lbs
Capability to work in a hot kitchen environment with exposure to steam, water, and equipment
A positive attitude, teamwork mindset, professionalism, and adherence to grooming and PPE requirements
Weekend & Holiday Availability is required

Job Responsibility

Prepare high-quality breakfast, lunch, and dinner items following recipe cards, production standards, and portion/presentation guidelines
Set up and maintain your station, including completing all required mise en place for service
Start and prepare advance-prep food items without exceeding estimated par levels
Operate, maintain, and properly clean kitchen equipment such as fryers, broilers, ovens, mixers, slicers, steamers, grills, and more
Date, label, rotate, store, and handle all food items per sanitation and food-safety policies
ensure perishables are held at correct temperatures
Check pars, prepare items needed for the shift, return unused food appropriately, and assist in minimizing waste and controlling food costs
Work harmoniously with the culinary team and assist with basic prep (vegetables, condiments, etc.) for subsequent shifts

What we offer

On-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs

Fulltime

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Lead Business Execution Consultant - Telephony Solutions

Job Description

Job Responsibility

Requirements

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